Dylan Negro
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SDR / CSR / AM
Montevideo, Montevideo Department, Uruguay
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Senior Sales Representative verified_user Verified experience public Remote experienceRocketLevelOct 2024 - Apr 2026 (1 year 7 months)• Orchestrated B2B sales development and strategic account management for property restoration clients, ensuring 100% account retention. • Identified and qualified high-intent leads using Convex and ZoomInfo, maintaining a high-quality pipeline for emergency service providers. • Acted as a Lead Peer Mentor, training 10+ new team members on technical workflows, lead-generation strategies, and dialing protocols. • Maintained consistent client communication to ensure over 80% of booked meetings exceeded quality and opportunity expectations. • Managed the full client lifecycle, serving as a primary point of contact to align service offerings with specific organizational needs. • Leveraged expertise in marketing operations, particularly in the c- Customer Service Representative public Remote experienceParicusMay 2024 - Oct 2024 (6 months)• Provided expert technical troubleshooting and account support, consistently achieving a 97% Quality Assurance average. • Managed high-volume billing and service inquiries with an 85.18% customer satisfaction rate, exceeding company standards. • Optimized handle times to 7:13 minutes, outperforming standard benchmarks by nearly two minutes while maintaining service quality. • Utilized TalkDesk and ChargeDesk to resolve complex issues rapidly and minimize administrative after-call work. • Leveraged extensive experience with the Microsoft 365 suite, including daily management of client data and internal communications at Paricus, and a long-standing familiarity cultivated throughout academic studies, to enhance operational efficiency and inf
- Warehouse AssociateLegionAug 2022 - Mar 2023 (8 months)• Optimized inventory management and logistics flow while mentoring new staff on operational standards and safety. • Provided exceptional service to both internal and external stakeholders to ensure smooth operational resolution. • Applied business development principles by focusing on order accuracy and timely delivery as key drivers for client retention, recognizing that exceptional warehouse operations directly influence long-term customer engagement. • Leveraged client relationship building expertise by ensuring order accuracy and meeting tight deadlines, understanding that these operational efficiencies are critical for client satisfaction and company loyalty. • Utilized data reporting skills to maintain a smooth and efficient warehous
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- nn/aMar 2021 - Current (5 years 3 months)