Dylan Negro

Dylan Negro

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SDR / CSR / AM
Montevideo, Montevideo Department, Uruguay
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Résumé

Jobs verified_user 34% verified
  • RocketLevel
    Senior Sales Representative verified_user Verified experience public Remote experience
    RocketLevel
    Oct 2024 - Apr 2026 (1 year 7 months)
    • Orchestrated B2B sales development and strategic account management for property restoration clients, ensuring 100% account retention.
    • Identified and qualified high-intent leads using Convex and ZoomInfo, maintaining a high-quality pipeline for emergency service providers.
    • Acted as a Lead Peer Mentor, training 10+ new team members on technical workflows, lead-generation strategies, and dialing protocols.
    • Maintained consistent client communication to ensure over 80% of booked meetings exceeded quality and opportunity expectations.
    • Managed the full client lifecycle, serving as a primary point of contact to align service offerings with specific organizational needs.
    • Leveraged expertise in marketing operatio
  • Paricus
    Customer Service Representative public Remote experience
    Paricus
    May 2024 - Oct 2024 (6 months)
    • Provided expert technical troubleshooting and account support, consistently achieving a 97% Quality Assurance average.
    • Managed high-volume billing and service inquiries with an 85.18% customer satisfaction rate, exceeding company standards.
    • Optimized handle times to 7:13 minutes, outperforming standard benchmarks by nearly two minutes while maintaining service quality.
    • Utilized TalkDesk and ChargeDesk to resolve complex issues rapidly and minimize administrative after-call work.
    • Leveraged extensive experience with the Microsoft 365 suite, including daily management of client data and internal communications at Paricus, and a long-standing familiarity cultivated throughout academic studies, to enhance operationa
  • Legion
    Warehouse Associate
    Legion
    Aug 2022 - Mar 2023 (8 months)
    • Optimized inventory management and logistics flow while mentoring new staff on operational standards and safety.
    • Provided exceptional service to both internal and external stakeholders to ensure smooth operational resolution.
    • Applied business development principles by focusing on order accuracy and timely delivery as key drivers for client retention, recognizing that exceptional warehouse operations directly influence long-term customer engagement.
    • Leveraged client relationship building expertise by ensuring order accuracy and meeting tight deadlines, understanding that these operational efficiencies are critical for client satisfaction and company loyalty.
    • Utilized data reporting skills to maintain a smooth an
Projects (professional or personal) verified_user 0% verified
  • n
    n/a
    Mar 2021 - Current (5 years 7 months)