Carlos Avalos
About
Detail
Major Incident Manager
Jalisco, Mexico
Contact Carlos regarding:
work
Full-time jobs
Starting at
MXN35k/month ~USD2.03k/month
Résumé
Jobs
verified_user
0% verified
Major Incident ManagerDXC TechnologyMay 2022 - Current (4 years 5 months)Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
•Developed and coordinated response processes.
•Provided immediate emergency response and incident management.
•Strong communication at different ticketing system simultaneously such as ServiceNow, CRM, ITSM, ITOM, Remedy, HP-Service Management, GSM.
•Monitoring alerts from DATA CENTERS, access to restricted files, access for distribution lists and management of escalation process for P1,P2 tickets. Monitoring tools: Solar Winds, Meraki, HP-OM, WebDasbord, PRTG, OpManager.- Network Team LeaderTata Consultancy ServicesMay 2019 - May 2022 (3 years 1 month)Configured, monitored and maintained email applications and virus protection software.
•Monitored networks and network devices to resolve technical problems quickly.
•Resolved issues and escalated problems with knowledgeable support and quality service.
•Maintained flexible schedule and responded to after-hours and weekend emergencies.
•Access Management for DLs, security groups, network files, productions servers, test servers. Tools for access management: LDAP Account Management, Azure Active Directory, Active Directory, Okta, RSA ID, Symantec.
•Continues feedback based Agile methodologies.
•Update Knowledge Base and check feedback from specific KB articles.
Education
verified_user
0% verified
- Comunicaciones y ElectronicaUniversidad de GuadalajaraJan 2013 - Jan 2017 (4 years 1 month)