David Vasquez

David Vasquez  new_releases

About

Detail

Customer Success | Account management | B2B | B2C | Business Development | Customer Experience | SaaS
Bogota D.C., Colombia

Timeline

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Résumé

Jobs verified_user 23% verified
  • Twilio Inc.
    Technical Account Manager 3
    Twilio Inc.
    Mar 2025 - Current (1 year 2 months)
  • Twilio Inc.
    Operations Expert II public Remote experience
    Twilio Inc.
    Sep 2023 - Mar 2025 (1 year 7 months)
    ● Enhanced Revenue Generation: Orchestrated optimization efforts in regulatory telecommunications compliance projects using agile methodologies, leading to actionable improvements that addressed key issues and drove revenue growth. ● Revenue Growth: Led strategic projects that unlocked $1.8 million in additional revenue by implementing a cross-functional plan integrating Product, Engineering, Customer Success, Operations, and Business Development teams. ● Elevated Customer Experience: Acted as the primary escalation point for high-level customer issues, ensuring that interactions with top clients adhered to the highest standards and significantly enhancing customer satisfaction. ● Cross-Functional Strategy: Developed and executed a comprehe
  • Remotely works
    Demand Generation Manager verified_user Verified experience
    Remotely works
    Jan 2023 - Sep 2023 (9 months)
    ● Client Acquisition: Secured two major Series B startup clients within 60 days, achieving an average annual contract value of $150K. ● Revenue Expansion: Drove a 35% increase in revenue through successful expansion into the West Coast startup market. ● Sales Conversion: Executed a high-impact marketing strategy for Fortune 500 companies, boosting sales conversion rates by 45%.
  • Storeganise
    Customer Success & Business Development Manager verified_user Verified experience public Remote experience
    Storeganise
    Sep 2022 - Jan 2023 (5 months)
    ● Market Expansion: Spearheaded business expansion across the US and LATAM regions through targeted marketing strategies for self-storage companies. ● Sales Projection: Strategically planned sales quotas for each region based on economic conditions, market presence, and company size. ● Global Presence: Consolidated Storeganise’s footprint in Europe and Asia by developing and implementing customer success programs, maintaining zero churn, and enhancing market penetration. ● Customer Lifecycle: Designed and executed a comprehensive customer lifecycle roadmap, aligning team procedures to deliver exceptional customer experiences.
  • Cisco Systems
    Customer Success manager
    Cisco Systems
    Oct 2021 - Sep 2022 (1 year)
    ● Revenue Growth: Identified and capitalized on sales opportunities, including cross-sell and upsell, utilizing Tableau for data analysis. Increased sales pipeline by $100 million in the US market and generated $1.2 million in revenue over three quarters. ● Quality Assurance: Developed and implemented an internal quality assurance program in Colombia, enhancing team performance and increasing upsell and cross-sell conversion rates.
  • Hubtek
    Account manager
    Hubtek
    Oct 2020 - Oct 2021 (1 year 1 month)
    ● Sales Strategy: Directed sales and marketing efforts in the US logistics sector, achieving a 50% increase in lead-to-sale conversion rates and a 25% increase in customer lifetime value. ● Revenue Generation: Produced $290K in revenue over three quarters, with an average monthly revenue of $32K.
  • Sitel Group
    Sales & Customer care representative
    Sitel Group
    Nov 2019 - Oct 2020 (1 year)
    ● Sales Growth: Developed and implemented a successful sales strategy that increased sales by 30%, earning the title of Top Seller for three consecutive months. ● Revenue Achievement: Generated $180K in revenue over ten months, with an average monthly revenue of $20K.
  • Callzilla
    Sales representative
    Callzilla
    Jan 2019 - Sep 2019 (9 months)
    ● Customer Satisfaction: Achieved an outstanding Net Promoter Score, with an overall monthly score exceeding 90% for five consecutive months. ● Revenue Contribution: Generated $25K in revenue over five months, with an average monthly revenue of $5K, and received the Top Seller title twice.
  • AEISEC
    Team leader sales volunteering
    AEISEC
    Jan 2016 - Sep 2016 (9 months)
    ● Sales Strategy Execution: Implemented effective sales and marketing strategies to recruit students for global internship programs. ● International Expansion: Successfully expanded internship opportunities into Brazil and Chile. ● Recognition: Earned the title of Best Seller Committee in Colombia in 2016.
Education verified_user 0% verified
  • Universidad de América
    Bachelor of Science (BSc) Chemical Engineering
    Universidad de América
    Feb 2014 - Sep 2019 (5 years 8 months)
Awards verified_user 0% verified
  • N
    Best lifecycle program manager of the Fiscal Year 22 at cisco generating 1.2 Million usd in revenue
    Nub7/8
    Nov 2021 - Current (4 years 6 months)
  • b
    best seller of the month for 3 consecutive months generating a net profit of 20,000 USD on average
    Jan 2019 - Sep 2019 (9 months)
  • O
    Outstanding student GPA: 4.1/5.0