Duvan Sneyder Perilla Gutierrez

Duvan Sneyder Perilla Gutierrez

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Internal Fraud Auditor and Operational Control
Colombia

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school
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Résumé


Jobs verified_user 0% verified
  • P
    Monitoring Assistant
    Picap LATAM
    Feb 2022 - Current (3 years 7 months)
    As a quality analyst, my focus revolves around ensuring excellence in products and services. I specialize in designing and overseeing control systems, identifying improvement opportunities, and effectively resolving issues. I take pleasure in collaborating closely with various teams, ensuring superior quality standards that reflect my commitment to customer satisfaction and the comprehensive success of the company.
  • J
    Quality Agent
    Jazzplat Colombia SAS
    Nov 2020 - Nov 2021 (1 year 1 month)
    I was in charge of auditing calls in BPO campaigns for Contact Centers, identifying bad practices and areas for improvement. I conducted training focused on recurring issues in sales, customer service, and communication. Additionally, I prepared reports on key indicators and managed processes aimed at continuous service improvement.
Education verified_user 0% verified
  • Coursera
    Prepare data for exploration, Data analysis
    Coursera
    Aug 2023
  • Coursera
    Ask questions to make data-driven decisions, Data analysis
    Coursera
    Jul 2023
  • Coursera
    The Basics: Data, Data, Everywhere, Data analysis
    Coursera
    Jun 2023
  • S
    MANEJO DE HERRAMIENTAS MICROSOFT OFFICE 2016: EXCEL
    Servicio Nacional de Aprendizaje SENA
    May 2023
  • S
    OPERATION OF SERVICES IN CONTACT CENTER AND BPO, customer service operations
    Servicio Nacional de Aprendizaje SENA
    Feb 2020 - Nov 2021 (1 year 10 months)