Medical service representative and Billing processing advocate
Concentrix
Jan 2021 - Aug 2022 (1 year 8 months)
Helped a specific population with basic needs (Olders, +65); for inpatient, outpatient and pharmacy services with Medicare (Part A, B, C and D) and Medicaid insurance. Handled an extensive product (Healthcare related); understanding Part A, B, C and D coverage, and the different existing between plans (HMO, PPO and POS). Responded to more tha 30 calls a day by providing resolution to every case, looking to resolve with compassion any concern. Having in mind billing concerns (Part A, B, C and D), posting claims, managing medical/pharmacy procedures, appointment scheduling and others. Kept a constant working knowledge of our client's products, services, and promotions. Having to use client's systems for EMR (MAESTRO, Salesforce, EPIC and some