D

Duvan Palacios

About

Detail

Bogota D.C., Colombia

Contact Duvan regarding: 
work
Full-time jobs
Starting at USD1.4k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • E
    Dedicated manager/representative
    Empata
    Dec 2024 - Current (1 year 6 months)
    Outbound outreach to specific clients with specific needs. Handling clients with Medicaid and state (NY) assistance. Chat assistance, handling 200+ messages per day. Registering client in the data base system and helping them with questions. Meet daily and monthly targets for outbound calls and chat processing. Salesforce and knowledge management with the processing of personal and secured information. Inbound calls for dedicated clients. Healthcare management, driven to Home healthcare assistance and physical therapy needs (PT).
  • G
    Customer service/sales supervisor
    Group Cos
    Jun 2024 - Nov 2024 (6 months)
    Critical thinking to solve issues and concern on regards the operation´s matters. Desicion making skills, to take decisive actions and to respond quickly to hard situations. On time matters, providing task assigned within time frame. Using resources and materials to provide resolution in different ways to improve the efficiency. Leadership, to guide and manage a team of representatives with supervisor skills. Develope self and third party sale skills, as required by the client and the line. Under pressure work, showing results and achieving daily, weekly and monthly goals.
  • Everise
    Customer service representative
    Everise
    Apr 2024 - Jun 2024 (3 months)
    Helped a specific population with basic needs (Olders, +65); for inpatient, outpatient and pharmacy services with Medicare (Part A, B, C and D) and Medicaid insurance. Handled an extensive product (Healthcare related); understanding Part A, B, C and D coverage, and the different existing between plans (HMO, PPO and POS). Responded to more tha 30 calls a day by providing resolution to every case, looking to resolve with compassion any concern. Kept a constant working knowledge of our client's products, services, and promotions. Empathy and compassion applied through the calls as it was needed. Documentation skills for all the cases and information was being handled. Scheduling and monitoring process with customers over a call. Follow rigorou
  • Optum
    Medical service representative and Billing processing supervisor
    Optum
    Jun 2023 - Apr 2024 (11 months)
    In addition to what was mentioned on the previous experience: Critical thinking to solve issues and concern on regards the operation´s matters. Desicion making skills, to take decisive actions and to respond quickly to hard situations. On time matters, providing task assigned within time frame. Using resources and materials to provide resolution in different ways to improve the efficiency.
  • Optum
    Medical service representative and Billing processing advocate
    Optum
    Sep 2022 - May 2023 (9 months)
    Helped a specific population with basic needs (Olders, +65); for inpatient, outpatient and pharmacy services with Medicare (Part A, B, C and D) and Medicaid insurance. Handled an extensive product (Healthcare related); understanding Part A, B, C and D coverage, and the different existing between plans (HMO, PPO and POS) Responded to more tha 30 calls a day by providing resolution to every case, looking to resolve with compassion any concern. Having in mind billing concerns (Part A, B, C and D), posting claims, managing medical/pharmacy procedures, appointment scheduling and others. Kept a constant working knowledge of our client's products, services, and promotions. Having to use client's systems for EMR (MAESTRO, Salesforce, EPIC and some
  • Concentrix
    Medical service representative and Billing processing advocate
    Concentrix
    Jan 2021 - Aug 2022 (1 year 8 months)
    Helped a specific population with basic needs (Olders, +65); for inpatient, outpatient and pharmacy services with Medicare (Part A, B, C and D) and Medicaid insurance. Handled an extensive product (Healthcare related); understanding Part A, B, C and D coverage, and the different existing between plans (HMO, PPO and POS). Responded to more tha 30 calls a day by providing resolution to every case, looking to resolve with compassion any concern. Having in mind billing concerns (Part A, B, C and D), posting claims, managing medical/pharmacy procedures, appointment scheduling and others. Kept a constant working knowledge of our client's products, services, and promotions. Having to use client's systems for EMR (MAESTRO, Salesforce, EPIC and some
  • Teleperformance
    Customer service representative
    Teleperformance
    Aug 2019 - Dec 2019 (5 months)
    Provided excellent customer service by being a good listener. Aim to resolve issues on the first interaction by being proactive, patient, and understanding. Kept a constant working knowledge of our client's products, services, and promotions. Document and update records in the required systems. Responded to 100 + calls a day: solving any issues, assiting clients with any questions processing refunds and offering personalized responses
Education verified_user 0% verified
  • Politécnico Grancolombiano
    University degree
    Politécnico Grancolombiano
    Feb 2024 - Current (2 years 4 months)
  • C
    High school
    Cofrem School
    Jan 2009 - Jan 2017 (8 years 1 month)