Open Source Intelligence Analyst and IT
Safer Schools Together
Mar 2019 - Oct 2019 (8 months)
• Provided Tier I and Tier II IT support, troubleshooting hardware, software, and network-related issues. • Acted as primary G-Suite Administrator, managing user accounts, permissions, and security settings. • Automated IT workflows using Pipedrive, Zapier, and Gravity Forms to improve efficiency. • Managed server configurations, database optimization, and version control. • Profiled security threats and compiled analytical reports for various organizations.