D
Durga Dahal
About
Detail
Pennsylvania, United States
Résumé
Jobs
verified_user
0% verified
IT Player SupportPTWDec 2024 - Jul 2025 (8 months)• Provide technical support and customer service to players, addressing account, game play, and technical issues. • Use knowledge of game mechanics to resolve inquiries and escalate complex problems when needed. • Document common issues and contribute to the knowledge base for future reference. • Collaborate with cross-functional teams (QA, Development, Community) to resolve bugs and improve player experience. • Ensure high player satisfaction through timely, clear, and effective communication. • Stay current with new games and support tools to enhance player interactions.- DSenior Technical SupportD & P Homecare Service LLCNov 2020 - Dec 2022 (2 years 2 months)• Provided expert technical support for HHAeXchange software, resolving client inquiries and troubleshooting issues. • Managed escalated technical problems, ensuring timely and effective resolutions. • Created and updated support documentation, including knowledge base articles and FAQs. • Diagnosed technical issues using diagnostic tools and remote access, ensuring quick problem resolution. • Guided clients through software updates and new features for smooth transitions. • Responded swiftly to urgent software/hardware issues, providing repair or replacement solutions.
Education
verified_user
0% verified
- HAssociate of Computer Information SystemHarrisburg area communitry college.Aug 2018 - May 2021 (2 years 10 months)
- B.S. in Security and RiskPenn State University
- Bachelor of Science inPenn State University
- HA.A. inHarrisburg Area Community College.