Gisel Morales Ramírez Digital Marketing, Content creator, Community Management

L

Founder & Community Manager

Lumystic

Mar 2025 - Current (1 year 8 months)

Content creation and management for TikTok and Instagram.
Content creation and management for TikTok and Instagram, including TikTok Live sessions.
Live audience engagement and real-time community interaction.
Organic community growth and engagement strategies.
Development of viral content (+100,000 views).
Digital marketing strategies and personal brand building.
Customer support and community management.

S

Content Management Specialist

Surfnest Hostels

Jun 2024 - Feb 2025 (9 months)

Optimize existing content to enhance engagement and reach.
Design new content aligned with campaign goals and target audience.
Administer and manage Instagram and Facebook pages, ensuring consistent brand messaging.
Craft compelling copy for Instagram posts to drive user interaction.
Conduct field research to develop effective marketing strategies.
Create and launch targeted ads on Instagram to maximize campaign impact.

L

Community Manager - Content Creator

Lunaticart

Jan 2023 - Apr 2026 (3 years 4 months)

Community Manager - Content Creator:Optimize existing content
Design new content based on advertising campaign objectives.
Administer and manage the Instagram page.
Write text for Instagram content.
Conduct field research to develop marketing strategies.
Create and publish Ads on Instagram.

CxCash

PayJoy

Nov 2020 - Apr 2022 (1 year 6 months)

- Customer service by whatsapp; doubt clarifications, doubt deposits, current errors in the app, general account clarifications.
Management of Facebook page as Community management, customer service, resolution of doubts, monitoring of special cases

H

Customer service representative/Bilingual

Hispanic Teleservices de Gudalajara S.A.

Jan 2020 - Jul 2020 (7 months)

- Handle +70 customer interaction per day,giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction.
Assist customers with financial product inquiries, providing information on bank accounts,etc.

Internship

Condusef

Aug 2018 - Feb 2019 (7 months)

- Customer service .
Support in the development of computer cotrols.
Support in the development of inside administrative activities.
Support in special technical studies .

Gisel Morales Ramírez

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Gisel Morales Ramírez

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