Dulce Alvarado

Dulce Alvarado

About

Detail

Managua, Nicaragua
Contact Dulce regarding: 
work
Full-time jobs
Starting at USD1.1K/month
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • V
    Administrative Assistant
    Valley Regenerative & Pain Clinic—
    Jul 2024 - Sep 2024 (3 months)
    • Outbound & Inbound Calling (Cold Calling) • Organize and Manage Medical Documents • Billing Reports • Greeting patients, answering phone calls, and scheduling appointments. • Assisting the front office manager with attorney calls and patient authorizations. • Efficient Calendar Management: Handle scheduling, appointments, and deadlines. • Collecting insurance information and identification, verifying patient eligibility, communicating fees, and collecting payments. • Engaged in contract negotiation by liaising with law firms to confirm liability acceptance and policy limits, ensuring that our clinic could provide necessary services for high-cost treatments related to Personal Injury cases.
  • D
    Legal Assistant
    Downtown LA Law Group Firm—
    Jun 2023 - Jul 2024 (1 year 2 months)
    • Outbound & Inbound calling (Cold Calling) • Organize and manage legal documents • Send retainer agreements • Follow up on old leads and appointments • Request initial documents for cases • Efficient calendar management: Handle scheduling, appointments, and deadlines to keep attorneys organized and on track • Facilitate the signing of settlement releases • Assist with the drafting and reviewing of legal documents • Call medical providers to gather initial case information, set up, and follow up on appointments • Engaged in BPO sales activities as part of intake work, ensuring that potential cases were properly vetted and aligned with our legal services.
  • W
    Operations Supervisor
    Webhelp,
    Sep 2021 - May 2023 (1 year 9 months)
    • Managed team supervisors, overseeing approximately 18 advocates to ensure optimal performance and support. • Ensured all operations were conducted in an appropriate and cost-effective manner, driving efficiency across the team. • Created detailed action plans targeting areas of growth, fostering continuous improvement within the operations. • Formulated strategic and operational objectives while performing quality controls and monitoring production KPIs to maintain high standards. • Demonstrated high proficiency in G-Suite and Office Tools, enhancing productivity and collaboration. • Increased organizational skills, contributing to a more structured and efficient work environment. • Built trust and confidence among collaborato
Education verified_user 0% verified
  • B
    Bachelor of Architecture
    Jan 2017 - Dec 2022 (6 years)
  • B
    Bachelor of Architecture
    Jan 2017 - Dec 2022 (6 years)