Daniela Rincon Upegui

Daniela Rincon Upegui

About

Detail

Customer service manager
Colombia

Contact Daniela regarding: 
Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • F
    Manager of customer service
    Familias Unidas de Colombia S.A.S
    Aug 2021 - Aug 2022 (1 year 1 month)
    - Analyze representative metrics to meet company goals. Take initiative in resolving customer issues. - Maintain an encouraging environment with representative recognition and rewards. Lead team meetings and provide recommendations to off shore team after connecting with the USA manager. - Monitor calls and emails and provide individual feedback regarding customer interactions
  • R
    Performance manager
    RNN Group, Inc.
    Feb 2018 - Aug 2021 (3 years 7 months)
    - Supervise daily activities, operational requirements and ensure all agents have the tools necessary to reach goals. Coach agents on solutions, successes, best practices and opportunities for improvement. - Research discrepancies and provide agents with needed information. Daily development and publication of team metrics. Administers coaching, training, disciplining and reviewing of agents. Design and communicate motivational campaigns for employe - Interviews, hires, and trains coe agents. Proactively communicate issues that impact quality or performance. Proactive leader with proven ability to lead employees and inspire them to achieve goals. Excellent people and interpersonal skills.
Education verified_user 0% verified
  • E
    EF SET Certificate™
    EF Standard English Test (EF SET)
    Aug 2022 - Dec 2022 (5 months)
  • Servicio Nacional del Aprendizaje-SENA
    Técnico en dibujo arquitectónico
    Servicio Nacional del Aprendizaje-SENA
    Feb 2015 - Jan 2016 (1 year)