Manager of customer service
Familias Unidas de Colombia S.A.S
Aug 2021 - Aug 2022 (1 year 1 month)
- Analyze representative metrics to meet company goals. Take initiative in resolving customer issues.
- Maintain an encouraging environment with representative recognition and rewards. Lead team meetings and provide recommendations to off shore team after connecting with the USA manager.
- Monitor calls and emails and provide individual feedback regarding customer interactions