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Esteban Salas  new_releases

About

Detail

AI Transformation Leader (Business Solutions, Cyber-Security, Cloud) - Technical Sales - Project Manager - Customer Success
San José, Costa Rica
Contact Esteban regarding: 
work
Full-time jobs
Starting at USD6k/month
Flexible work
Starting at USD45/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Microsoft
    Senior Customer Success Manager
    Microsoft
    Feb 2024 - Current (2 years 5 months)
    Led customer success initiatives, resulting in a 30% increase in customer retention through personalized success plans and proactive engagement. • Managed a portfolio of key corporate clients in the West of Canada, achieving a 100% satisfaction rate by consistently addressing their needs and delivering tailored solutions. • Collaborated with cross-functional teams to resolve customer issues, reducing resolution time by 40% and enhancing customer experience. • Conducted quarterly business reviews, identifying opportunities for upsell and cross-sell, contributing to a 20% increase in revenue from existing accounts.
  • GitLab
    Strategic Sr. Customer Success Manager
    GitLab
    Jan 2021 - Feb 2023 (2 years 2 months)
    Increased customer retention by 30% through proactive engagement and personalized success plans. • Successfully upsold and cross-sold products and services, resulting in a revenue increase of 62% for assigned accounts (from $7M to $11.3M). • Implemented a customer feedback program, resulting in a 40% increase in customer satisfaction scores. • Developed and executed strategic onboarding processes, reducing time-to-value by 50% for new customers. • Collaborated with the product team to advocate for customer needs, leading to the successful launch of 3 new features. • Conducted regular business reviews with key stakeholders, resulting in a 15% increase in customer lifetime value. • Managed a portfolio of 30 high-value enterprise acc
  • Akamai Technologies
    Technical Project Manager
    Akamai Technologies
    Jan 2016 - Current (10 years 6 months)
    Responsibilities: To be the primary security services contact, ensuring the successful integration of customers on Akamai's Intelligent platform. Acting as a trusted consultant in this growing and high-profile area. To learn and implement creative solutions to help customers leverage Akamai's security products and achieve desired outcomes. Involvement in full customer life cycle, from implementation to post-implementation support. Interact with the sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials. Own customer optimization and implementation projects, providing full project management, creation and maintenance of implementa
  • INCAE
    Project Coordinator
    INCAE
    Jan 2016 - 2016
    - Jan 2016 (1 month) - Responsibilities: To manage the development, execution, and evaluation of all digital marketing projects. Work closely with internal stakeholders as well as external agency partners including creative and media agencies to bring breakthrough campaigns to life that generated new qualified leads. From writing strategic and creative briefs to managing production to building media plans, manage campaigns development process from start to finish. In addition managed INCAE's website to ensure the on-going health and updated information. - Achievements: Create strategy, digital assets and technical leadership for all digital marketing programs. Serve as marketing manager for digital media campaigns. Proactively evalua
  • Tek-Experts
    Software Team Lead
    Tek-Experts
    Jan 2014 - Jan 2016 (2 years 1 month)
    Responsibilities: Manage technical projects, including software installation and updates implementation. Work closely to the client (Hewlett-Packard) and contribute with ideas and strategies to achieve success. Provide direction, instructions and guidance to a technical team of highly qualified and well-trained engineers, for the purpose of achieving goals and metrics. Know team members strengths, weaknesses and motivations. Manage team member's attendance, and different metrics such as KPI, FTC, CSI, average closing time and reporting. - Achievements: Developed a strategy applying new methods and best practices, in order to reach goals and metrics. Serve as various roles in an organization in order to get tasks done by using all of t
  • Prodigious
    Technology Analyst
    Prodigious
    Jan 2014 - 2014
    - Jan 2014 (1 month) - Responsibilities: Manage Digital campaigns in every aspect. QA creative and placements to meet specifications from every vendor. Traffic ads using DoubleClick and make sure they are being launched by pulling tags and analyze them. Run weekly reports and build screenshot decks. Deliver a close communication with customer in order to comply with every detail about the strategy of live campaigns. - Achievements: Refine the process of ad trafficking and statistical data gathering, using DoubleClick by Google, Macros and pivot tables in Microsoft Excel.
  • M
    Marketing Manager
    Jan 2013 - Jan 2014 (1 year 1 month)
    Responsibilities: Create, develop and implement a marketing strategy. Maintain a good communication with customers and business partners. Support the process of launching new products and diversify to new markets. Strengthen the presence of brands in different outlets. Manage the development of promotional and advertising materials and ensure their consistency with the strategy. Coordinate with advertising agencies and public relations advertising campaigns and communication strategies. Generate informative content on the website. Company spokesman. Participation in Trade to strengthen brand presence. - Achievements: Implement an opening catalog of more than 150 products in massive consumer market. Develop a sales strategy and logisti
  • C
    Communications Program Manager
    Jan 2007 - Jan 2013 (6 years 1 month)
    Responsibilities: Serve as PM for Internal Communications projects impacting Latin America offices. Work with other global offices in order to standardize processes and achievements. Had a PMO of 22 - 24 PMs and other stakeholders to work in different projects simultaneously. Plan and manage all internal campaigns, from start to finish. As a secondary role, I also adopted to funnel voice of employees to the proper and correct answer, ensure that brand and logo are being used according to company's brand book, and Work together with Public Affairs in any invitation from the government and other companies to HP Costa Rica to be present in any case. - Achievements: Created a communication coalition in Latina America including Costa Rica
  • Zyxel
    Sales Engineer
    Zyxel
    Jan 2006 - Jan 2007 (1 year 1 month)
    - Responsibilities: Assist Customers with Standard Warranty and Contracts. Pre-sales support. - Achievements: Top performer in 2 consecutive quarters.
Awards verified_user 0% verified
  • A
    Achievements: Implement an opening catalog of more than 150 products in massive consumer
  • W
    Work with other global offices in order to standardize processes and achievements. Had a PMO of