Esteban Salas AI Transformation Leader (Business Solutions, Cyber-Security,

Senior Customer Success Manager

Microsoft

Feb 2024 - Current (2 years 8 months)

Led customer success initiatives, resulting in a 30% increase in customer retention through personalized
success plans and proactive engagement.
• Managed a portfolio of key corporate clients in the West of Canada, achieving a 100% satisfaction rate by
consistently addressing their needs and delivering tailored solutions.
• Collaborated with cross-functional teams to resolve customer issues, reducing resolution time by 40% and
enhancing customer experience.
• Conducted quarterly business reviews, identifying opportunities for upsell and cross-sell, contributing to a
20% increase in revenue from existing accounts.

Strategic Sr. Customer Success Manager

GitLab

Jan 2021 - Feb 2023 (2 years 2 months)

Increased customer retention by 30% through proactive engagement and personalized success plans.
• Successfully upsold and cross-sold products and services, resulting in a revenue increase of 62% for
assigned accounts (from $7M to $11.3M).
• Implemented a customer feedback program, resulting in a 40% increase in customer satisfaction scores.
• Developed and executed strategic onboarding processes, reducing time-to-value by 50% for new
customers.
• Collaborated with the product team to advocate for customer needs, leading to the successful launch of 3
new features.
• Conducted regular business reviews with key stakeholders, resulting in a 15% increase in customer lifetime
value.
• M

Technical Project Manager

Akamai Technologies

Jan 2016 - Current (10 years 9 months)

Responsibilities:
To be the primary security services contact, ensuring the successful integration of customers on
Akamai's Intelligent platform. Acting as a trusted consultant in this growing and high-profile area. To
learn and implement creative solutions to help customers leverage Akamai's security products and achieve desired outcomes.
Involvement in full customer life cycle, from implementation to post-implementation support. Interact
with the sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials. Own customer optimization
and implementation projects, providing full project management, creation and m

Project Coordinator

INCAE

Jan 2016 - Current (10 years 9 months)

- Jan 2016 (1 month)
- Responsibilities: To manage the development, execution, and evaluation of all digital marketing
projects. Work closely with internal stakeholders as well as external agency partners including creative and media agencies to bring breakthrough campaigns to life that generated new qualified leads. From
writing strategic and creative briefs to managing production to building media plans, manage campaigns
development process from start to finish. In addition managed INCAE's website to ensure the on-going
health and updated information.
- Achievements: Create strategy, digital assets and technical leadership for all digital marketing
programs. Serve as marketing manager for digital media c

Software Team Lead

Tek-Experts

Jan 2014 - Jan 2016 (2 years 1 month)

Responsibilities: Manage technical projects, including software installation and updates
implementation. Work closely to the client (Hewlett-Packard) and contribute with ideas and strategies to
achieve success. Provide direction, instructions and guidance to a technical team of highly qualified and well-trained engineers, for the purpose of achieving goals and metrics. Know team members strengths,
weaknesses and motivations. Manage team member's attendance, and different metrics such as KPI,
FTC, CSI, average closing time and reporting.
- Achievements: Developed a strategy applying new methods and best practices, in order to reach
goals and metrics. Serve as various roles in an organization in order to get task

Technology Analyst

Prodigious

Jan 2014 - Current (12 years 9 months)

- Jan 2014 (1 month)
- Responsibilities: Manage Digital campaigns in every aspect. QA creative and placements to meet
specifications from every vendor. Traffic ads using DoubleClick and make sure they are being launched by pulling tags and analyze them. Run weekly reports and build screenshot decks. Deliver a close
communication with customer in order to comply with every detail about the strategy of live campaigns.
- Achievements: Refine the process of ad trafficking and statistical data gathering, using DoubleClick by
Google, Macros and pivot tables in Microsoft Excel.

M

Marketing Manager

Jan 2013 - Jan 2014 (1 year 1 month)

Responsibilities: Create, develop and implement a marketing strategy. Maintain a good
communication with customers and business partners. Support the process of launching new products
and diversify to new markets. Strengthen the presence of brands in different outlets. Manage the development of promotional and advertising materials and ensure their consistency with the strategy.
Coordinate with advertising agencies and public relations advertising campaigns and communication
strategies. Generate informative content on the website. Company spokesman. Participation in Trade to strengthen brand presence.
- Achievements: Implement an opening catalog of more than 150 products in massive consumer
market. Develop a sa

C

Communications Program Manager

Jan 2007 - Jan 2013 (6 years 1 month)

Responsibilities: Serve as PM for Internal Communications projects impacting Latin America offices.
Work with other global offices in order to standardize processes and achievements. Had a PMO of
22 - 24 PMs and other stakeholders to work in different projects simultaneously. Plan and manage
all internal campaigns, from start to finish. As a secondary role, I also adopted to funnel voice of
employees to the proper and correct answer, ensure that brand and logo are being used according to
company's brand book, and Work together with Public Affairs in any invitation from the government and other companies to HP Costa Rica to be present in any case.
- Achievements:
Created a communication coalition in Latina

Sales Engineer

Zyxel

Jan 2006 - Jan 2007 (1 year 1 month)

- Responsibilities: Assist Customers with Standard Warranty and Contracts. Pre-sales support.
- Achievements: Top performer in 2 consecutive quarters.

Esteban Salas

About

Detail

Timeline

Résumé

Esteban Salas new_releases

About

Detail

Behavioral traits

Esteban Salas