Damaris Rocio Diaz Aldana

Damaris Rocio Diaz Aldana

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Detail

Fraud Analyst
Departamento de Guatemala, Guatemala
Contact Damaris regarding: 
work
Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD6.25/hour

Timeline

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Job

Résumé

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  • Alphapoint
    Fraud Analyst public Remote experience
    Alphapoint
    May 2024 - Current (2 years 5 months)
    Continuously monitor cryptocurrency transactions and respond to alerts from fraud detection systems to identify and address fraud in real-time.

    Utilize advanced data analytics tools to identify patterns of fraudulent behavior.

    Prepare detailed reports summarizing fraud investigation findings and including case analysis.
    Investigate reports of fraud, scams and unauthorized access to digital wallets.

    Utilize blockchain analytics tools to analyze large data sets and identify trends related to fraudulent activity.
  • PayPal
    Venmo Risk Analyst public Remote experience
    PayPal
    Sep 2021 - May 2024 (2 years 9 months)
    Conducted in-depth analysis of transactional data to detect and prevent fraudulent activities, resulting in a significant reduction in financial losses.

    Leveraged advanced analytics to assess future risk, opportunities and impact and translate results into meaningful solutions for decision-making.

    Collaborated with cross-functional teams to investigate suspicious transactions, gather evidence, and recommend appropriate actions, including account freezes and legal proceedings.

    Assisted in the development and enhancement of fraud prevention policies, procedures, and training programs to strengthen the institution's defenses against fraud.

    Maintained accurate records of fraud incidents, investigation
  • TELUS International
    Loyalty Specialist
    TELUS International
    Jan 2019 - Jan 2020 (1 year 1 month)
    Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Alorica
    Customer Service Representative
    Alorica
    Aug 2017 - Apr 2018 (9 months)
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Collected customer feedback and made process changes to exceed customer satisfaction goals