Draya Smith

With over three years of professional experience, I specialize in customer engagement, CRM program management, and account troubleshooting. As a Service Consultant at AT&T until May 2025, I was dedicated to providing exceptional customer care and innovative solutions, ensuring client satisfaction and fostering long-term relationships. My mission is to deliver tailored services that create positive experiences and align with organizational goals, while bringing a results-driven yet collaborative approach to every team I contribute to. At AT&T, I managed a high volume of daily customer interactions, addressing account issues, plan selections, and billing inquiries with precision and efficiency. By maintaining a 95% customer satisfaction rate and exceeding sales goals by 120% through upselling, I showcased my ability to balance service excellence and revenue growth. Additionally, I supported team success by training new consultants on CRM workflows and call handling strategies, fostering a culture of continuous improvement.