Douglas Florêncio

Within 37 years of experience, I’m glad to be an important asset of the Technology revolution for the humanity, transforming the way people solve their problems. With only 16 years old, I was hired by the biggest Financial Tech company in Brazil having the pleasure to learn the Software Development Art with the brightest minds of sector back to 80’s/90’s. We have developed the 1st generation of the IVRs and ATM machines, creating the first wave of self-services channels powered by Technology. Several years later, I was part of the Internet revolution for Enterprise and Customers, bringing a new concept of Customer experience, with Home-banking applications. After 15 years on Financial sector, and a new century starting, the Telco sector had a high demand for Technology Experts and Consultants, and I moved to this segment. As my expertise has always been on Customers OMNI channels, it was natural my leadership on CRM (Customer Relationship Management), managing the practice and projects on big Telcos like Telecom Italia, Vivo/Telefonica and Claro/America Movil to improve their Customer’s Experience. It was the proper time to explore the world, and my successful international career delivered uncountable projects for Telcos around the world, such as Latin-America, Italy, France, Spain, South-Africa, Turky, USA, UAE. During this period, I had also the opportunity to be the Technology Venue Manager at the 2006 Turin Olympics Games, an extraordinary experience in a different word. At the same time, I became father of my loved son. As Account Manager, Enterprise Sales Representative, Sales Director and CRO, I sold +$100M on Licenses and Solutions: Oracle, Amdocs, Ericsson, SAP, Salesforce, ServiceNow, and many other custom applications/integrations. With experience in all sectors of an IT company, such as HR, Operation, Sales, Marketing and Finance, I assumed the role of Country Manager of an international IT company. Since 2019, ServiceNow is my new expertise, driving large enterprises for a business transformation using the platform, on IT landscape and beyond IT, on Customer and Employee Service Management. Customer Success has always been my passion. My primary goal is to sell and delivery a business solution with excellence, bringing the business value expected by my Customers. And at the same time, promoting to my team in enjoyable environment and a good place to work.