Dorothy Chepkemoi
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Dorothy Chepkemoi

About

Detail

Customer support
Nairobi County, Kenya

Contact Dorothy regarding: 

work
Full-time jobs
Starting at USD500/month
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Internships
Starting at USD500/month

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Customer support
    Luckyjet.com
    Apr 2023 - Apr 2024 (1 year 1 month)
    • Analyzed customer support data to identify trends and develop strategies for improvement. • Conducted weekly meetings with the customer support team to review goals and objectives. • Resolved customer support tickets related to WordPress websites promptly and professionally. • Trained new hires on best practices for customer support processes including call handling techniques. • Provided customer support to clients by answering inquiries and resolving technical issues.
  • N
    Virtual Assistant
    Ninja solution
    Apr 2022 - Aug 2024 (2 years 5 months)
    • Responded to emails in a timely manner while providing accurate information. • Utilized Microsoft Office Suite proficiently for document creation, editing purposes. • Maintained an up-to-date filing system to ensure easy access to documents when needed. • Performed research tasks related to projects or initiatives assigned by management team. • Managed calendars and organized travel arrangements for executives. • Scheduled appointments and managed meeting agendas. • Provided administrative support for efficient office operations. • Facilitated communication between departments to ensure smooth operations. • Handled confidential information with total discretion.
Education verified_user 0% verified
  • Chuka University
    Bachelor of science
    Chuka University
    Aug 2020 - Apr 2024 (3 years 9 months)