Doris Onyeka Onyejekwe

Doris Onyeka Onyejekwe

About

Detail

FCT, Nigeria

Timeline

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Résumé

Jobs verified_user 0% verified
  • V
    Client Relationship and Assistant Project Manager
    Vritansh Technologies and Solutions
    Jan 2023 - Current (3 years 10 months)
  • L
    Client Relationship Officer
    Laurel Gabe Solutions Intl LTD
    May 2021 - Dec 2022 (1 year 8 months)
    • Worked as • Resolve products or service problem, by clarifying the customers complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution. • Recommend potential products or services to management by collecting customer information and analyzing the information. • Build sustainable relationship of trust through open and interactive communications • Close out or open call records by compiling reports on overall customer satisfaction. • Establishes productive relationship with the assigned partners in the government sector. • Act as the focal point between partners and various internal departments. • Handles all communication and problem that a
  • S
    Client Relationship Officer
    Simba Infrastructure Limited (An IT company)
    Feb 2015 - Mar 2021 (6 years 2 months)
    • Worked as • Manage all the customers and field operations. • Take ownership of customers issues and follow problems through to resolution. • Supervise team member to provide the best service delivery to our customer. • Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer. • Raise trouble ticket once there is any issue with the customers equipment and also escalate to the Engineers. • Ensuring that customers queries/ requirements are delivered on a timely basis. • Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment. • Delegate tasks to engineers to ensure that deadlines are met. •
Education verified_user 0% verified
  • E
    Certificate in Customer Service
    Emprowess Africa
    Apr 2017
  • A
    Certificate in Project Management
    Astute Trainers & Consultants Project Management Training School
    Jul 2013 - Aug 2013 (2 months)
    How to manage projects effectively.
  • M
    Certificate in Computer Studies Universal
    Mandatory IT Training (AFRIHUB)
    Apr 2008 - May 2008 (2 months)
    Basic IT training skills like Microsoft word, Excel, PowerPoint,etc.
  • Nnamdi Azikiwe University
    B. Eng.
    Nnamdi Azikiwe University
    Jan 2005 - Jul 2009 (4 years 7 months)
    Bachelor degree in Electronics and Computer Engineering
  • A
    West African School Certificate Examination
    Awodi Ora Secondary School
    Sep 1999 - Jul 2004 (4 years 11 months)
    Secondary school certificate
  • C
    First School Leaving Certificate
    Command Children School Mile 2
    Sep 1993 - Jul 1998 (4 years 11 months)
    First school leaving certificate
Projects (professional or personal) verified_user 0% verified
  • IHS Towers
    Installation of Solar
    IHS Towers
    Jan 2023 - Dec 2024 (2 years)
    I was in charge of the Abuja/Kano region, supervising the installation of solar projects across 15 states. My role involved overseeing project execution and ensuring compliance with timelines and quality standards. Additionally, I leveraged my customer service skills, gained from my experience as an assistant project manager and Client Relationship Officer, to enhance client interactions and address any concerns, thereby fostering strong relationships and ensuring client satisfaction throughout the project lifecycle.
  • Dangote Industries Limited
    Access Bank PLC
    L
    Implementation of Avaya solutions
    Dangote Industries Limited, Access Bank PLC, LAPO MICRO FINANCE BANK, Udo Udoma, Biofem solution
    Feb 2015 - Mar 2021 (6 years 2 months)