Doris Muthoni Nyaga Very capable virtual assistant and customer service

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Probation Officer

Government of Kenya

Jan 2026 - Current (5 months)

• Preparing pre-sentence reports for courts. • Mediating between conflicting parties. • Providing rehabilitation support to convicts. • Utilized database management as a critical tool for managing offender information, tracking rehabilitation progress, and conducting comprehensive risk assessments, thereby streamlining workflows and enhancing offender accountability through data-driven decision-making.

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Customer Service Representative

Happy Smiles LTD

May 2020 - Aug 2024 (4 years 4 months)

• Managed client relations, addressing concerns, and resolving issues with a focused and customer-centric approach. • Mentored and coached team members, fostering excellence in service delivery and enhancing overall team performance. • Oversaw administrative tasks, improving operational efficiency through meticulous attention to detail. • Utilized strong project management skills to meet deadlines efficiently, ensuring successful project outcomes. • Project managed assigned tasks, optimizing workflow and ensuring timely completion. • Conducted various administrative and office management duties, including printing, scanning, and file management, contributing to a well-organized work environment. • Managed inquiries, consistently following e

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Intern

Kasarani Police Station

May 2018 - Aug 2018 (4 months)

• Conducted suspect interviews and performed meticulous crime scene examinations. • Counseled crime victims and recorded impactful impact statements. • Analyzed information to determine appropriate legal actions, showcasing attention to detail. • Assisted in office duties, including filing and documentation, maintaining organizational efficiency. • Collaborated effectively with team members to ensure smooth operations.

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Intern

Central Police Station

Jun 2017 - Sep 2017 (4 months)

• Conducted suspect, witness, and victim interviews, supporting law enforcement tasks. • Assisted traffic police in ensuring smooth traffic flow, demonstrating adaptability. • Participated in office responsibilities and provided assistance to visitors, promoting a welcoming environment.

Doris Muthoni Nyaga

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