D
Dorcas Orekomaya
About
Detail
Lagos, Nigeria
Résumé
Jobs
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- ACustomer Service RepresentativeApex Talent SolutionsJan 2024 - Current (2 years 10 months)• Responding to Customer Inquiries: Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner. • Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and provide appropriate solutions or escalate issues to higher levels of support when necessary. • Product Knowledge: Maintain a comprehensive understanding of our client's products or services to effectively address customer inquiries and provide accurate information. • Maintaining Quality Standards: Adhere to established quality assurance guidelines to ensure consistent delivery of excellent customer service. • Documentation: Maintain detailed and accurate records of customer interactions, including notes on inquiries, com
Customer Support ExecutiveFlutterwaveJan 2021 - Jan 2024 (3 years 1 month)• Respond to customer requests in a timely and accurate way, via email, phone or chat. • Monitor customer complaints on social media and reach out to provide Assistance. • Follow up with customers to ensure their technical issues are resolved. • Provide support for POS offline business customers. • Onboard customers on new POS terminals. • Refer advanced cases to management for resolution, providing background information as necessary. • Gather customer feedbacks and share with our Product, Sales and Marketing team. • Inform customers of new features and functionalities.- Customer Care OfficerAccess Bank PLCJan 2019 - Jan 2020 (1 year 1 month)• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating accountinformation. • Resolves product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build customer relationships. • Maintain customer database and update periodically. • Refer complex issues to the management. • Ensure best practices in rendering services to customers.
- Customer Service RepresentativeDiamond Bank PLCJan 2017 - Jan 2019 (2 years 1 month)• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording accountinformation. • Maintains customer records by updating accountinformation. • Resolves product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build customer relationships. • Maintain customer database and update periodically. • Refer complex issues to the management. • Ensure best practices in rendering services to customers.
Education
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- Project Management CertificateCoursera
- Customer Experience Management (CX) MasterclassUdemy
- B-Tech in AccountingLadoke Akintola University of Technology
- National Diploma in Computer ScienceThe Polytechnic Ibadan
- CNigeria Youth ServiceCorp (NYSC)
- Quality Management for Business ExcellenceUdemy
- AWest African Senior School CertificateAmazing Grace International College