Virtual receptionist
Smith.ai
May 2021 - Sep 2022 (1 year 5 months)
As a Virtual Receptionist, I was responsible for managing incoming calls and providing exceptional customer service to clients, ensuring their needs were met efficiently. My role involved coordinating appointments and handling inquiries related to legal services, which required a solid understanding of legal terminology to facilitate effective communication. Additionally, I utilized my skills in legal assistance, document management, drafting, and research to support the legal team in various capacities. While medical terminology and billing were not my primary focus, familiarity with these terms was essential during calls to assist clients seeking services or appointment bookings related to personal injury law, enhancing the overall client
