D

Donna Peralta

About

Detail

Philippines
Contact Donna regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • SMA Support Services
    Administrative Assistant | Appointment Setter | Accounts Receivable
    SMA Support Services
    May 2024 - Feb 2026 (1 year 10 months)
    • Scheduled appointments and conducted outbound cold calls for lead generation • Conducted outbound cold calls for lead generation and pipeline support. • Managed calendars, emails, and daily administrative operations with high accuracy. • Handled accounts receivable follow-ups to improve payment collection and cash flow. • Maintained organized CRM records and operational reports.
  • A
    Outbound / Inbound / Email Care Specialist
    Awesome OS Transcom (Freshly Retail Account)
    Mar 2021 - Nov 2023 (2 years 9 months)
    • Handled high-volume customer interactions via phone and email • Resolved order tracking, billing, refund, and payment inquiries efficiently. • Maintained high customer satisfaction through timely and accurate issue resolution. • Created and managed support tickets and coordinated with couriers for issue resolution. • Ensured detailed and accurate CRM documentation.
  • GeBBS Healthcare Solutions
    Customer Service Representative – U.S. Healthcare
    GeBBS Healthcare Solutions
    Aug 2017 - Feb 2021 (3 years 7 months)
    • Assisted U.S. patients with billing inquiries, insurance verification, and account concerns. • Maintained HIPAA-compliant documentation for sensitive healthcare records. • Managed high-volume inbound calls while ensuring professionalism and accuracy. • Coordinated with billing and internal teams to resolve claims and payment discrepancies. • Improved workflow efficiency through accurate data entry and CRM updates.