D

Donna Buchanan

About

Detail

Kingston, Jamaica

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Conduent
    Conduent
    Conduent
    Jan 2024 - Current (2 years 5 months)
    Assist shoppers through inbound calls
  • Conduent
    customer service agent
    Conduent
    Jan 2024 - Jun 2025 (1 year 6 months)
    Assist shoppers through inbound calls
  • Etech Global Services
    sales agent
    Etech Global Services
    Dec 2022 - Dec 2023 (1 year 1 month)
    As a Sales Agent, I was responsible for preventing customer cancellations by effectively upselling our programs. My role involved engaging with customers to understand their needs and providing tailored solutions to enhance their experience. Additionally, I leveraged my skills in travel planning to assist customers with their travel arrangements, which complemented my upselling and retention strategies. This experience allowed me to utilize my communication and persuasion skills to maintain customer satisfaction and loyalty.
  • Etech Global Services
    Customer service
    Etech Global Services
    Dec 2022 - Dec 2023 (1 year 1 month)
    Stop customer from cancelling by upselling
Education verified_user 0% verified
  • C
    Cxc Certificate in Business Studies(August
    Jan 2021 - Jun 2021 (6 months)
  • R
    Certificate in Business Studies
    Rusea's High School
    Jan 2017 - Jan 2021 (4 years 1 month)
  • L
    Certificate
    Lucea Primary School
    Jan 2010 - Jan 2016 (6 years 1 month)