Being an emerging global leader in Jamaica, prefect for two years, I would be characterized as a good leader who works well under stress. In fact, I am goal oriented and believe in completing tasks to the best of my ability.
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Conduent
Conduent
Jan 2024 - Current(2 years 5 months)
Assist shoppers through inbound calls
customer service agent
Conduent
Jan 2024 - Jun 2025(1 year 6 months)
Assist shoppers through inbound calls
sales agent
Etech Global Services
Dec 2022 - Dec 2023(1 year 1 month)
As a Sales Agent, I was responsible for preventing customer cancellations by effectively upselling our programs. My role involved engaging with customers to understand their needs and providing tailored solutions to enhance their experience. Additionally, I leveraged my skills in travel planning to assist customers with their travel arrangements, which complemented my upselling and retention strategies. This experience allowed me to utilize my communication and persuasion skills to maintain customer satisfaction and loyalty.