Dondon Catenza Baquilod

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Associate IT Help Desk• Sales and Marketing Support

SUTHERLAND GLOBAL SERVICES:

Nov 2019 - Current (7 years)

▶ 8x8 Cloud Communication (Marketing Department) ▶ From same Account, I was handpicked to handle a need of an SME Service Matte Expert. Although I am no longer troubleshooting, the position requires a technical know-how of the product. I also deal with setting up an appointment to the Account Managers and all customers that will be interested for every newfeature that the company released.
Sales Development Representative

8x8

Sep 2019 - Current (7 years 2 months)

Outbound cold call, qualifying and lead generation, manage CRM
Associate IT Help Desk• Tier 1 Technical Support

Sutherland Global Services

Aug 2017 - Nov 2019 (2 years 4 months)

8x8 Cloud Communication (IT ▶ For a Technical Support Job, I handle calls that deals with a technical aspect of the product, the account deals with Cloud Based Communication, my job responsibilities start from, Troubleshooting, Network Set Up, On Boarding, Device activation and Feature enablement.
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Sales and Customer Support Representative•

HFT (Harbor Freight Tools)

Mar 2012 - Jul 2017 (5 years 5 months)

▶ My primary responsibility is to handle inbound calls. The nature of the call varies depending on what account you are assigned to; for Sales, I normally process orders online for the customers, offer upsell depends on a product they purchase. For Customer Support, I handle customer complaints, process requests for any refund, and provide after sales service for the product they purchased. I was awarded Top 1 converter for the year 2015 and Top 1 sales generated forthe year 2016.

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Dondon Catenza Baquilod

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Dondon Catenza Baquilod

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