Dondi Fer M Javier

Dondi Fer M Javier

About

Detail

Workforce Specialist at inspiro
Metro Manila, Philippines

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Uscreen
    Outbound Sales Researcher
    Uscreen
    Dec 2020 - Jun 2024 (3 years 7 months)
  • Inspiro
    Workforce Specialist
    Inspiro
    Jul 2013 - Current (13 years 2 months)
  • ePLDT Ventus
    MIS Specialist
    ePLDT Ventus
    May 2005 - Jul 2013 (8 years 3 months)
    - Prepares Month Revenue Report for Outbound Services, ensuring accuracy and timeliness in financial reporting. - Collects, mines, and organizes key data for the call center, maintaining the integrity of information in the databases. - Prepares detailed reports and analysis based on the data for key stakeholders in the center, utilizing Microsoft SQL Server for efficient data management. - Creates Pivot Reports, SharePoint sites, DTS, and Macros to streamline reporting processes. - Leverages a background in IEX, ASPECT, Oracle RightNow CX Cloud Service, Cisco Unified Intelligence Center, and DataViews Application to enhance data analysis capabilities. - Manages finance-related tasks, including billing, by conducting monthly meetings wi
  • ePLDT Ventus
    OUTBOUND SALES PROFESSIONAL / CUSTOMER SERVICE REPRESENTIVE
    ePLDT Ventus
    Feb 2003 - May 2005 (2 years 4 months)
    Handles billing concerns, customer service and Outbound Sales.
  • Inspiro
    Workforce Specialist
    Inspiro