D
Donato Daniel Lemes Gallego
About
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Alicante, Valencian Community, Spain
Résumé
Jobs
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Sales Development RepresentativeNinjaOneJan 2024 - Aug 2024 (8 months)• Utilized exceptional consultative phone skills to communicate clearly, listen actively, and overcome objections with problem solving skills, building strong client relationships. • Leveraged Salesforce CRM for accurate activity documentation, opportunity prediction, and communication. • Executed and expertise in cold calling and outbound calls to generate leads, building and sustaining a high-quality sales pipeline. • Engaged in lead generation and managed relationships, nurturing prospects through the sales pipeline • Consistently achieved 90%-110% of KPIs, demonstrating strong sales performance. • Maintained a 30%-60% conversion rate from leads to opportunities- MCustomer Support and Social Media Advisor SMBMeta Platforms, Concentrix.Jul 2022 - Sep 2023 (1 year 3 months)• Provided exceptional support to Meta customers, assisting them with optimizing their online advertising campaigns. • Managing CRM to track customer interactions and data, and offering support via chat, outbound calls, and email. • Helping customers achieve their advertising goals and resolve issues using my technical expertise in Facebook Ads Manager, Business Manager, WhatsApp Web, Pixel and Campaign optimization • Consistently maintained a Resolution Rate of 90%-100% and exceeded the Average Solution Time KPI. My strong time management and multitasking abilities enabled me to handle multiple customer requests simultaneously, ensuring timely and effective solutions. • Contributed to high customer satisfaction and successful campaign
- Sales RepresentativeStrykerMar 2019 - May 2022 (3 years 3 months)• Identified and contacted potential customers via market research, databases, social networks, and CRM, leveraging strategic thinking and strong analytical abilities. • Generated leads through calls, emails, and marketing activities (workshops) • Maintained follow-up with leads, providing information and ensuring engagement. • Organized meetings and coordinated product demonstrations for customers. • Focused on goals and customer needs, employing a user-centric approach to develop impactful solutions. • Consistently exceeded sales quotas and developed key relationships, leveraging my technical skills and strategic thinking to drive business growth.
Education
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- UBachelor Degree inUniversidad Abierta InteramericanaMar 2017 - Dec 2020 (3 years 10 months)