Donata Obrzud Alvarez

Creative and business savvy profesional with over 20 years of progressive experience across a broad range of Business Process Services functions and diverse industry segments. ・Proven ability to combine vision, creativity and strong business acumen with well- developed project management and leadership qualities to support to go-to market efforts. ・Build operations from the ground-up in a high growth environment while managing diverse stakeholders for success. ・Able to establish sustainable and profitable relationships with customers and suppliers. Experienced leading and growing a business to make it a dynamic and progressive organization from a strategic position. ・Passionate about working with people, trust & safety industry, its trends and future progression, level up the customer experience. Hard-worker person, convinced my attitude is everything. Key specialties: ・Total 15 years of work experience in BPO industry with strong versatility in stakeholder management, Service Operations delivery, Vendor Operations, PMO & Transition. ・Manage Content Moderation Trust & Safety Ops with annual portfolio of $85 Million+ in revenues ・Strong cross funcional experience including Operations Build-up, Change Management and Process Transformation ・Hands on experience in identifying improvement opportunities within Business areas & Process Automation. Lean Six Sigma Black Belt. ・Hands on experience in 24*7, multi-cultural, highly complex matrix business environment. Life Philosophy: "A true measure of a man is what he can leave behind, for what he can become."