D

Don Aries Joseph Bautista Guarin

About

Detail

Central Luzon, Philippines
Contact Don regarding: 
Flexible work
Starting at USD8/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • T
    Team Leader
    TASKUS HTW
    May 2023 - Jun 2024 (1 year 2 months)
    • Account creation and information gathering for new customers, keeping records of customer interactions, managing large amounts of incoming phone calls, taking payment information and other pertinent information, providing accurate and complete information, identifying and assessing customers' needs, building sustainable relationships and trust with customer accounts, meeting sales targets and call handling quotas, handling customer escalations, canceling or upgrading accounts, advising on company information, providing support for other agents, working with the Customer Service Manager to ensure proper customer service, and compiling reports on overall customer satisfaction.

    • Leveraged skills in attention to detail and task co
  • K
    TaskUs
    SupportNinja
    Customer Service Team Leader
    KYBOTECH Ltd., TaskUs, SupportNinja
    Jan 2015 - Sep 2022 (7 years 9 months)
    • Managed department schedules to maximize coverage during peak hours.
    • Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.
    • Automated contact management system to efficiently manage a large volume of clients.
    • Created order management system for personnel to improve client experience and boost sales efficiency.
    • Coached staff on operating procedures to maintain quality services.
    • Proactively identified and solved complex problems impacting operations management and business direction.
    • Communicated regularly with team members to maintain clearly defined expectations.
    • Supervised customer service representatives, assessed performance,
  • U
    Customer Service Specialist
    UPS International Inc.
    Aug 2010 - Dec 2014 (4 years 5 months)
    Created new customer accounts and gathered required information for
    onboarding.
    Maintained accurate records of customer interactions and transactions.
    Managed high-volume inbound calls while meeting sales targets and call
    handling quotas.
    Processed payments and updated account information, including
    cancellations and upgrades
    Provided accurate, complete information to address customer needs and
    inquiries.
    Built and maintained strong customer relationships to encourage loyalty and
    retention.
    Handled escalations and resolved complex issues to ensure satisfaction.
    Supported fellow agents and collaborated with the Customer Service
    Manager to improve service delivery.<
Education verified_user 0% verified
  • Holy Angel University
    Bachelor of Science
    Holy Angel University
    Jun 2006 - Jan 2010 (3 years 8 months)