Donald DeCell

Dedicated Engineer- Application Support

Trimble

May 2023 - Current (3 years 4 months)

Delivered dedicated technical support by gathering software/system requirements and troubleshooting application issues to ensure seamless service for customers. • Configured, installed, and validated software systems, including data conversion and integration, ensuring compliance with client SLAs tracked in Jira Service Desk. • Utilized SQL and Jasper Reports for data extraction and analysis, supporting rapid issue identification and resolution. • Managed code enhancements and check-ins using GitHub, Bitbucket, SourceTree, and IntelliJ, collaborating with internal teams to drive product improvements. • Tested software configurations to confirm that technical requirements were met, creating comprehensive documentation of issues, resoluti

Technical Implementation Analyst

GHX

Oct 2022 - Mar 2023 (6 months)

• Monitored and configured site uptime alerts. • Troubleshooting order issues. • Generated order issue reports. • Modified XML order settings. • Azure services, App insights, SQL databases, Service bus, App services. • Acknowledged and investigated escalations and outages. • API calls and auth tokens with Postman, Revel POS setup. • Troubleshooting API issues.

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Product Support, IT Analyst

Alpha Financial Software (AFS)

Mar 2020 - Jun 2021 (1 year 4 months)

• Gathered requirements from vendors and stakeholders for new or updated implementations. • Setup up integration from vendors. • Client training, setup and documentation.

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Systems Product Support, IT Analys t

senior

Apr 2019 - Nov 2019 (8 months)

• Provided cloud software support for all external clients. • Updated Knowledge documents. • Used SQL, SQL+, Crystal Reporting, Citrix and Salesforce, to resolve reporting issues.

IT Analyst

DTiQ

Nov 2018 - Apr 2019 (6 months)

• Provided IT support for all company employees. • Build and modified systems using Active Directory, Office 365, Windows 10. • Updated Knowledge documents.

Information Systems, IT Technical Business Analyst

Staples Inc

Apr 2016 - Nov 2018 (2 years 8 months)

• Gathered requirements from vendors and stakeholders for new or updated implementations.

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Technical Analyst

Hologic Inc.

Jan 2015 - Jan 2016 (1 year 1 month)

• Provided Technical Support for Windows based systems and networks using SCCM, putty, S-Tools, etc to healthcare users. • Contributed/Updated the Knowledge Management systems. • Provided Training to team members and customers • Developed interface technical design documentation.

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