Dominique Balankig

I have over 6 years of experience as a Virtual Assistant in the Medical Billing Department at a Mental Health Practice and at an Ophthalmology clinic in New York, USA, and 7 years working at a BPO setup serving two U.S.-based health insurance companies. In these roles, I’ve helped transition in-office operations to efficient remote workflows.

I’m highly proficient with EHR and billing platforms such as DrChrono, Athena, AdvancedMD, Practice Fusion, and Charm, and I’m familiar with communication tools like RingCentral, 3CX, and Google Workspace. I’ve also worked extensively with major insurance providers, including Cigna, BCBS, Medicare, UHC, and various insurance portals.

My key strengths include end-to-end claims management, aging claims resolution, payment reconciliation, and pre-authorization. I’m also skilled in Microsoft Excel, Word, CRM platforms, and customer service.

I hold a Bachelor of Science in Nursing from Cebu Doctors’ University and have a strong foundation in healthcare, administration, and client satisfaction.