Methodical, hands-on IT professional with CompTIA A+ certification and proven expertise in remote troubleshooting, system security, virtualization, and PC assembly. Skilled at diagnosing and resolving hardware, software, and network issues in fully remote environments. Adept at guiding non-technical users through complex processes with clarity and patience. Currently advancing skills through CompTIA Network+ and Security+ studies, with a focus on enterprise networking, security hardening, and incident response.