Dolly Cruz

Personnel Security Specialist

iWorks Corporation

Jun 2025 - Current (1 year 2 months)

Provide administrative and analytical support for federal personnel security operations within a regulated environment. Review and organize documentation to support compliance-focused workflows, ensuring accuracy and timeliness. Manage multiple high-priority cases while maintaining data integrity and adherence to privacy requirements. Collaborate with internal stakeholders to support case progression and operational continuity.

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Financial Management Analyst

District of Columbia (DC) Government

Nov 2017 - Current (8 years 9 months)

Manage procurement and reconciliation using DC Government financial systems, including P-Card processing and audit support. Support HR operations by conducting reference checks and maintaining personnel documentation in accordance with security protocols. Prepare FOIA and FERPA documentation while ensuring confidentiality and regulatory accuracy. Oversee fleet-related financial tracking, reporting, and process improvements to support operational efficiency.

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Executive Assistant

DC Government

Sep 2014 - Nov 2017 (3 years 3 months)

Coordinated executive scheduling, correspondence, and administrative operations. Supported procurement documentation, reporting, and leadership initiatives. Maintained continuity of operations through effective workflow coordination and communication support.

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Management Assistant

DC Government

Apr 2007 - Sep 2014 (7 years 6 months)

Supported budget tracking, contract documentation, and invoice processing for multi-million-dollar programs. Assisted with procurement coordination, financial reporting, and compliance tracking. Maintained operational records, schedules, and documentation for leadership review.

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Staff Assistant/Bilingual Coordinator

DC Board of Education

Aug 2005 - Apr 2007 (1 year 9 months)

Coordinated and facilitated the office's administrative procedures, ensuring compliance with procurement guidelines. Managed requisitions into DC PASS and monitored for prompt approval into purchase orders. Conducted daily administrative functions, including scheduling and event planning. Compiled research, financial, and data reports for the District of Columbia Board of Education. Recorded staff time and attendance using the DC Government's Comprehensive Automated and Payroll System (CAPPS). Addressed charter school-related inquiries, requests, and complaints with strong interpersonal and communication skills. Greeted visitors, handled telephone calls, and assisted English and Spanish-speaking constituents regarding charter school matters

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Assistant Coordinator

DC Public Schools

Jan 2003 - Aug 2005 (2 years 8 months)

Managed the Out-of-boundary lottery process, handling tasks such as collecting applications, entering student data into the lottery system, and ensuring a smooth process. Assisted in the yearly Enrollment Audit and conducted the physical student headcount as required by DC Code. Processed non-resident tuition payments with a focus on accuracy and compliance with established policies. Prepared and delivered residency compliance presentations for the Assistant Superintendent's use. Conducted research on residency verification statistics and prepared reports for the Superintendent. Responded to telephone inquiries related to residency issues and provided necessary information and documentation. Managed and reviewed student residency fraud tips

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Customer Service Specialist

DC Government

Apr 2002 - Jan 2003 (10 months)

Arranged city services provided by various DC Government agencies for residents. Acted as a liaison between constituents and DC agencies to track service resolutions. Expedited city service requests received from Neighborhood Services Coordinators. Provided comprehensive customer service, switchboard operation, and telephone etiquette training to new employees. Furnished constituents with general information about individual DC Government agencies. Handled over 140 incoming calls daily, routing them efficiently to appropriate DC Government agencies.

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Bilingual Staff Assistant

DC Government

Dec 2000 - Jan 2002 (1 year 2 months)

Supported the Director and Deputy Director in preparing for Mayoral speeches and emergency announcements regarding the District of Columbia Latino community. Served as a Spanish Interpreter for the DC Department of Adjudication and incoming constituents. Created and formatted Excel reports reflecting official survey results for use by Mayor Anthony A. Williams and his cabinet. Liaised between contractors, DC Government Support Services, and the Office of Contracting and Procurement. Managed daily office operations, including overseeing office equipment, maintenance, inventory, and supply ordering. Maintained filing and information dissemination systems.

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Administrative Assistant

National Geographic Television

Jun 1996 - Dec 2000 (4 years 7 months)

Managed data collection and verified data for project research within strict deadlines. Scheduled internal meetings and provided logistical support for planning and coordinating conferences. Maintained filing and managed purchase records, human resources materials, and invoices for supplies and equipment. Prepared monthly inventory reports covering disbursement of promotional materials and publications. Oversaw maintenance of all office equipment. Handled all incoming phone calls, monitored security, and greeted visitors.

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