Dolly Babasa

Outbound Sales Representative

HelloConnect Inc.

May 2023 - Feb 2025 (1 year 10 months)

• Utilized negotiation skills to close deals successfully. • Prepared detailed reports on individual performance metrics for management review. • Resolved customer complaints by providing appropriate solutions and alternatives. • Maintained high level of enthusiasm and motivation while consistently striving for excellence injob performance.

T

Customer Service Representative

Task Us

Sep 2022 - Mar 2023 (7 months)

• Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively. • Assisted customers in navigating the company website or application during support interactions, while also employing sales development techniques to upsell additional services, enhancing customer satisfaction and increasing overall service value.

Collection Customer Service Representative

Concentrix

Jan 2022 - Sep 2022 (9 months)

• Established rapport with customers through active listening and empathetic communication techniques. • Resolved customer account issues by investigating discrepancies and negotiating payment arrangements. Collaborated with team members to improve collections processes and meet performance goals. • Utilized computer systems for tracking, information gathering, and troubleshooting, which also involved gathering data to better understand customer needs. Delivered high-quality service by adhering to company policies and industry regulations during interactions with customers. • Sent written notices to inform customers of past due amounts and potential consequences of non-payment. • Educated customers on available payment options, such as

Customer Service Representative

Alorica

Oct 2021 - Aug 2022 (11 months)

• Conducted outbound calls to follow up on previous purchases or provide additional support if necessary. • Maintained high level of knowledge regarding current promotions, discounts, or special offers available.

Customer Service Representative

Brady

Jan 2013 - Dec 2019 (7 years)

• Answered customer inquiries via phone, email, and chat. • Trained new Customer Service Representatives on company policies, procedures, and best practices. Escalated issues that could not be resolved independently to supervisors or managers for further assistance. Followed up on unresolved cases to keep customers informed of progress towards solution. Additionally, engaged in sales development activities by calling potential leads to set appointments for our services, which enhanced customer outreach and contributed to overall service efficiency. Leveraged data reporting skills to create reports and monitor sales performance, ensuring that customer service strategies were aligned with business objectives and enhancing overall service de

About

Detail

Timeline

Résumé