Customer Service Representative
UPS
Jan 2022 - Feb 2024 (2 years 2 months)
I also had my First BPO experience with UPS as a Preferred Customer Service Associate for 2 years and 2 months. It was a dynamic experience, considering it was my first role in this field. I learned a great deal about navigating the professional environment and adapting to shifting schedules. For me, being a customer representative is a very fulfilling job as it requires the ability to resolve, apply, and manage customer situations effectively. Throughout my tenure, I achieved significant milestones, including being awarded Top 1 Agent in our entire cluster. I didn't just grow from a novice to a tenured employee, but I also developed strong interpersonal skills crucial for building rapport and understanding customer needs. I also gained exp