Dmitry Liman Tech Project Management | LLM Automations | Agoda

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Founder | Exhibition Curator

Aether Gallery

Oct 2023 - Jul 2024 (10 months)

Established and managed a boutique contemporary art gallery in Bangkok: - Curated and executed three successful art exhibitions, showcasing emerging and established artists - Developed and maintained relationships with collectors, artists, and media - Organized gallery engagement events, enhancing community involvement and visitor experience - Led marketing campaigns to promote exhibitions and events, increasing gallery visibility and attendance - Had a lot of fun... and stress =)

Project Management | Operational Excellence and Automations

Agoda

Nov 2022 - Current (3 years 10 months)

Focusing on hotel-facing technology initiatives of the Customer Experience Group (CEG): - Leading touchpoint automation initiatives using LLM and AI (hotel-facing) - Led the development and launch of a chatbot for hotel-facing support - Drove the migration of Accommodation Support Operations to a new Case Tracking system with in-house guided SOP flows - Leading the Agoda-wide climbing group with 300+ members (organizing regular sessions and events)

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Project Management

InfoWatch

May 2021 - Mar 2022 (11 months)

Guiding the evolution of an industrial firewall project, tackling challenges such as release/sprint planning, communication breakdowns, and QA inefficiencies. My efforts led to a reduction in scope creep, planning mishaps, and release postponements, ultimately decreasing the release cycle duration by ~30%. * Enhanced release stability, as evidenced by customer feedback. * Implemented agile methodologies and bolstered overall communication within the company

Software Developer

Network Optix

Aug 2018 - Apr 2021 (2 years 9 months)

Developed monitoring subsystem for innovative industry-leading CCTV management software. Updated development workflow for the company (as well as developed necessary in-house software) to address the problem of release delays. * Was accountable for the development workflow for the 30+ employees team * Improvements in development workflow resulted in a 15% decrease in the release life cycle and a 20% decrease in bugs found per release * Managed the creative process for the update of development workflow from the idea to the implementation in the company * Designed and developed a monitoring subsystem which greatly improved debugging capacity of a complex system on a customer site

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Software Developer | Team Lead

ASP Labs

May 2014 - May 2018 (4 years 1 month)

Managed development of the network agent for an industrial security system. Turned MVP into a ready-to-use B2B product which was successfully implemented for several customers. * Led a team of three developers and completed the first versions of the product * Oversaw implementation process on a customer-side * Introduced and improved QA practices in the company and hired QA specialists as well

Dmitry Liman

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