D
Divyanshu sarkar
About
Detail
Head of Talent Acquisition at Niftel Communication | Talent Acquisition Leader | Bulk Hiring | Team Management | BPO & Sales Hiring Specialist
Lucknow, Uttar Pradesh, India
Résumé
Jobs
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Head of RecruitmentNiftel CommunicationsFeb 2026 - Current (9 months)• Leading HR Recruitment Team and managing daily hiring operations
• Handling end-to-end recruitment for BPO, Sales, HR & Operations roles
• Managing recruiter targets, sourcing strategy, and interview pipeline
• Conducting screening, interviews, and final closures
• Bulk hiring for Mumbai, Lucknow and other locations
• Training new recruiters on sourcing and screening methods
• Coordinating onboarding and joining process
• Maintaining MIS reports, hiring dashboards, and performance tracking
• Improving hiring TAT and candidate conversion ratio- UFounder & Operations ManagerUna Mattina CafeJul 2024 - Dec 2025 (1 year 6 months)Managed day-to-day operations of the café including billing, kitchen coordination, and customer service
Oversaw billing processes, cash handling, and transaction management
Supervised kitchen operations to ensure quality, hygiene, and timely service
Coordinated with staff to maintain smooth workflow between front-end and kitchen
Ensured customer satisfaction through efficient service and issue resolution
Monitored inventory and supported basic procurement activities
Maintained cleanliness and compliance with food safety standards - US IT RecruiterThe Crox GroupJul 2023 - Dec 2024 (1 year 6 months)Handled end-to-end recruitment for US-based clients across various IT domains
Sourced candidates through job portals, LinkedIn, and internal databases
Worked on different employment types including W2, C2C, and 1099
Screened resumes and conducted initial interviews to assess technical and communication skills
Coordinated with hiring managers to understand job requirements and hiring needs
Managed job postings and maintained a strong candidate pipeline
Scheduled interviews and followed up with candidates throughout the hiring process
Worked with Vendor Management Systems (VMS) for job postings and submissions
Ensured compliance with US hiring standards including I-9 (work authorization)
Maintained - Business Co-ordinatorTech MahindraJun 2021 - May 2022 (1 year)Coordinated onboarding processes for candidates joining Tech Mahindra Americas Inc.
Received and reviewed candidate documentation from recruiters for accuracy and completeness
Verified compliance of documents as per company and client requirements
Managed document processing through PACE HR system for onboarding workflow
Uploaded and maintained candidate records in the system to ensure timely offer letter release
Collaborated with recruitment and HR teams to resolve discrepancies and expedite onboarding
Ensured smooth communication between stakeholders for efficient hiring operations
Maintained data accuracy and confidentiality throughout the onboarding lifecycle - Process AssociateIGT SolutionsNov 2020 - May 2021 (7 months)Handled customer interactions for flight (70%) and hotel bookings (30%) for Expedia processes
Managed end-to-end booking, rebooking, and cancellations for international travel
Worked on Global Distribution Systems (GDS) including Amadeus and Sabre
Assisted customers with fare queries, itinerary changes, and travel-related concerns
Ensured accurate reservation details and compliance with airline and hotel policies
Coordinated with airlines and hotel partners for issue resolution and booking confirmations
Delivered high-quality customer service while meeting KPIs such as AHT and CSAT
Maintained proper documentation of transactions and customer interactions - Sr. AssociateWNSJul 2019 - Aug 2020 (1 year 2 months)Handled international customer calls related to flight bookings and travel assistance
Managed rebooking requests, cancellations, and schedule changes as per airline policies
Interpreted and applied airline fare rules to provide accurate solutions to customers
Assisted customers with itinerary modifications ensuring minimal disruption to travel plans
Upsold additional services such as seat selection, extra baggage, and other ancillaries
Delivered high-quality customer service while meeting performance metrics (AHT, CSAT, etc.)
Coordinated with internal teams and airline partners to resolve complex travel issues
Maintained accurate records of customer interactions and transactions - HCommis IHotel RaddisonMay 2018 - Jun 2019 (1 year 2 months)Assisted in preparation and cooking of Continental dishes including sauces, grills, pastas, and salads
Managed mise en place to ensure smooth kitchen operations during service hours
Maintained high standards of hygiene, food safety, and kitchen cleanliness as per industry norms
Supported senior chefs in plating, presentation, and quality control of dishes
Monitored stock levels and assisted in inventory management for daily operations
Ensured consistency in taste, portioning, and presentation of all menu items
Worked efficiently in a fast-paced kitchen environment, handling pressure during peak service hours.
Education
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- Maharaja Agrasen Himalayan Garhwal UniversityMAHARAJA AGRASEN HIMALAYAN GARHWAL UNIVERSITYJan 2020 - Jan 2023 (3 years 1 month)
- AAmazon Institute of Hotel ManagementAmazon Institute of Hotel ManagementJan 2017 - Jan 2018 (1 year 1 month)
- City Montessori SchoolCity Montessori SchoolJan 2014 - Jan 2015 (1 year 1 month)