D

Disu Aderonke Funmilayo

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Customer Success & Product Operations Lead (SaaS)
São Paulo, State of São Paulo, Brazil
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Résumé

Jobs verified_user 0% verified
  • E
    Customer Success Leader/Operations Lead
    EverBee LLC (SaaS)
    Jul 2023 - Mar 2026 (2 years 9 months)
    • Led operations and performance strategy for a globally distributed customer
    success team supporting a 500,000+ user SaaS platform.
    • Designed and scaled support workflows, improving response efficiency and
    reducing ticket backlog and operational bottlenecks.
    • Built company-wide reporting systems, delivering weekly and monthly
    performance insights to leadership and product teams to inform
    decision-making.
    • Acted as the operational bridge between Support, Product, and Engineering,
    improving cross-functional execution and issue resolution.
    • Developed centralized knowledge systems and self-serve resources, reducing
    dependency on live support and improving user experience.
    • Owned billi
  • TrueCare24
    Operations Coordinator
    TrueCare24
    Sep 2022 - Mar 2023 (7 months)
    • Designed HIPAA-compliant onboarding and workflow systems for healthcare
    operations.
    • Implemented digital tracking and documentation processes to improve patient
    and provider coordination.
    • Coordinated logistics, scheduling, and compliance reporting across multiple
    facilities.
    • Supported leadership with operational dashboards and performance monitoring
    tools.
  • M
    Compliance & Operations Support Analyst
    MBGDMX Financial Group
    Feb 2021 - Apr 2022 (1 year 3 months)
    • Managed regulatory compliance workflows and verification processes.
    • Conducted risk assessment and fraud-prevention reviews using internal and
    external tools.
    • Maintained operational documentation and audit-ready records.
    • Supported internal teams with account governance and reporting.
  • A
    Executive Operations & Administrative Lead
    Afeluxury Automobile
    Jun 2017 - Aug 2020 (3 years 3 months)
    • Managed executive documentation, contracts, and confidential business records.
    • Coordinated client scheduling, internal communications, and administrative
    workflows.
    • Supported leadership with reporting, planning, and operational logistics.
Education verified_user 0% verified
  • U
    M.A. Cultural & Media Studies
    University of Ibadan - Nigeria
    Sep 2016 - Sep 2018 (2 years 1 month)
    GPA: 4.9
  • L
    B.A. History & International Studies
    Lagos State University - Nigeria
    Sep 2009 - Jul 2013 (3 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • V
    Visual Help Center: http://7tn4opfe-qzyd-updates.getgist.news/en
    Jul 2023 - Mar 2026 (2 years 9 months)
    The Visual Help Center is an interactive, visual guide library with step-by-step tutorials, walkthroughs, and tips for using the platform.

    It helps customers learn the platform quickly, understand its features visually, and troubleshoot issues independently without contacting support.

    Providing clear, visual (video) guidance improves onboarding, reduces confusion, and supports long-term success.
  • N
    News Widget for Product Updates: http://7tn4opfe-2wst-updates.getgist.news/en
    Jul 2023 - Mar 2026 (2 years 9 months)
    The News Widget delivers in-app product updates, announcements, and feature releases directly to customers, keeping them informed and engaged without leaving the platform.

    EverBee users, including new and existing online sellers who need to stay up-to-date on platform improvements and new features.

    It ensures customers are aware of new tools and enhancements, enabling them to use the platform more effectively and make the most of new features. It also reduces support inquiries by proactively providing guidance and updates.
  • EverBeeio
    Customer Education & Self-Serve Support Hub (multiple): http://help.everbee.io/en/
    EverBeeio
    Jul 2023 - Mar 2026 (2 years 9 months)
    The Help Center is a self-serve knowledge hub that provides customers with clear guidance on using EverBee’s platform, including onboarding, feature tutorials, FAQs, and troubleshooting tips.

    EverBee’s customers are online sellers, ranging from hobbyists to small business owners, who use the platform to manage their shops and grow sales.

    It helps customers quickly find answers, navigate the platform effectively, and solve issues independently, reducing reliance on direct support. By providing step-by-step guidance and resources, it ensures a smoother onboarding experience and supports long-term success with the platform.