Fabricio
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Traductor / interprete English - Spanish
El Salvador
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Résumé
Jobs
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Freelance Contractor InterpreterLionbridgeJan 2021 - May 2022 (1 year 5 months)- eFreelance Contractor InterpretereffectiffOct 2020 - Aug 2022 (1 year 11 months)
- ESenior Project AssistantEcho Market ResearchJun 2020 - Jun 2023 (3 years 1 month)
- Freelance InterpreterFuture Group Translation ServicesFeb 2020 - Dec 2021 (1 year 11 months)
- SurveyorNew Story SchoolsFeb 2020 - Jan 2021 (1 year)
- Brand AmbassadorpayeverSep 2019 - Oct 2020 (1 year 2 months)
- FreelanceUpworkFeb 2019 - May 2023 (4 years 4 months)
- TFreelance InterpreterTranslation Partner Co.Sep 2018 - Dec 2020 (2 years 4 months)
- Workforce analystFocus ServicesDec 2017 - Sep 2019 (1 year 10 months)As workforce management I worked on staff scheduling in order to improve time management, as well covering the aspects of demand-orientation and optimization, focus on the following duties: Forecasting of workload and required staff Involvement of employees in the scheduling process Management of working times and accounts Analysis and monitoring of the entire process.
- Workforce Management SpecialistUnifyJan 2017 - Jan 2019 (2 years 1 month)
- Workforce PlanningClickBankJan 2017 - Sep 2019 (2 years 9 months)
- Team SupervisorFocus ServicesJan 2015 - Dec 2016 (2 years)Experienced as supportive Call Center Supervisor able to coach and motivate call center representatives as they fielded calls from clients. Duties and responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data
- Quality Assurance SpecialistFocus ServicesFeb 2013 - Dec 2015 (2 years 11 months)Working Quality Assurance Analyst I was responsible for upholding security, privacy, and compliance as defined per compliance obligations for the company through call monitoring, agent training, and process development. Job Duties: Monitor calls for all collectors daily including live calls evaluation. Completes call evaluation forms and distributes results to management. Performs on-going compliance monitoring activities. Identifies and recommends corrective actions to Compliance Manager. Issues disciplinary action to representatives as needed. Assists Compliance Manager in the training program, as needed. New hire training on evaluation process and mock call review. Work with Team Leads and Supervisors to identify areas of need/strength.
- Customer Care RepresentativeFocus ServicesDec 2011 - Jan 2013 (1 year 2 months)
- SSales RepresentativeSENTINEL GLOBAL COMMUNICATIONS LTDJun 2011 - Dec 2011 (7 months)
Education
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- Business English: Management and LeadershipArizona State UniversityJan 2017
- UUNICAESJan 2014 - Jun 2019 (5 years 6 months)
- Lic En Administracion de Empresa con enfasis en el Idioma Ingles, Business/ Commerce, GeneralUniversidad Católica de El SalvadorJan 2014 - Jan 2016 (2 years 1 month)