Senior Customer Delight Representative
Teleperformance
Jan 2022 - Apr 2023 (1 year 4 months)
Providing advertising support for an international Social Media Platform. Connecting to advertisers via live chat, phone call, or E-mail. Filtering Ads (Media and Text) to confirm they comply with policies. Mentoring new workers. Providing live shadowing and guidance to coworkers to improve quality and results.