D

Dina Nelson

About

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United States

Contact Dina regarding: 
Flexible work
Starting at USD33/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • N
    Customer Service Specialist
    NLR Recycling
    Jan 2024 - Current (2 years 8 months)
    Managed and maintained a comprehensive customer sales database to support business development efforts. Proactively contacted current and prospective clients to promote company services and products, enhancing customer engagement. Utilized ACT and Salesforce to process service requests and track client interactions efficiently. Prepared customized sales quotes tailored to client needs. Achieved over $500,000 in sales within the first six months, significantly contributing to company revenue growth.
  • The Trevor Project
    Accounting & Audit Associate
    The Trevor Project
    Jan 2023 - Jan 2024 (1 year 1 month)
    Compile and organize crucial data for annual internal and external audits, ensuring privacy, accuracy and compliance. Monitor state charity registrations, guaranteeing full compliance with regulatory requirements across all states. Oversee handling and distribution of incoming mail from third-party processing firms, ensuring prompt and efficient processing. Orchestrated travel arrangements for executive team, optimizing efficiency and cost-effectiveness. Successfully established and implemented policies and procedures, resulting in streamlined operations for finance and accounting teams. Developed and maintained comprehensive Asana projects, significantly enhancing time management strategies and overall project productivity levels.
  • Amazon.com
    HR Assistant II/Quality Auditor
    Amazon.com
    Jan 2018 - Jan 2023 (5 years 1 month)
    Audited People Experience & Talent (PXT) processes and programs to ensure accuracy and compliance with Standard Operating Procedures. Served as Subject Matter Expert for PXT processes. Scrubbed weekly reports to compile metrics and suggest improvements. Led weekly calls with PXT-OC to review trends. Recognized decline in audit scores. Created the Quality Auditor Shadowing project, facilitating quarterly shadowing of six PXT processes, resulting in 61.5% improvement in audit scores for HR coordinators who participated, with average improvement rate of 78%. Led site tours for new associates and provided training for new managers. Chosen by Learning Leadership to lead onboarding and training of new associates, including presenting training mat
  • United Healthcare
    Service Account Manager
    United Healthcare
    Jan 2011 - Jan 2017 (6 years 1 month)
    Utilizing ServiceNow, managed issue intake and incident management for Integrated Service Experience Tool, ensuring prompt resolution and escalating complex issues to management. Conducted testing on supply chain and customer service application code changes to ensure functionality and reliability. Facilitated meetings and communicated with diverse audiences including IT, business, end users, and account managers. Collaborated with Solutions Support & Maintenance Operations team to deliver Tier 2 support in 30K+ user environment spanning the US, India, Ireland, and the Philippines. Achieved 86% resolution rate for production intakes triaged and IT engaged, issues closed, or end users contacted with resolution within 2 business days in 2017.
  • The Simon Konover Company
    Executive Assistant
    The Simon Konover Company
    Jan 2005 - Jan 2011 (6 years 1 month)
    Provided support for two C-Suite executives in a well-respected commercial real estate company. Maintained calendars, coordinated travel and drafted both general and bulk correspondence. Created and maintained standard operating procedures. requests for proposals, contracts and commercial leases. Implemented and oversaw a company-wide document retention & destruction program, Wrote and distributed quarterly company newsletter.
Education verified_user 0% verified
  • Oklahoma Christian University
    BA
    Oklahoma Christian University
    Dec 2000 - Aug 2005 (4 years 9 months)