Dina

Dina

About

Detail

Retention/collection Specialist /beautician/esthetician
Cairo, Cairo Governorate, Egypt
Contact Dina regarding: 
work
Full-time jobs
Starting at USD34.4/hour
Flexible work
Starting at USD12.2/hour

Timeline

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Job
school
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Résumé

Jobs verified_user 0% verified
  • I
    Collection Agent
    Intelcia, Cairo
    Apr 2025 - Current (1 year 6 months)
    • Maintained accurate records, ensuring full compliance with industry regulations.
    • Analyzed data trends to proactively identify and manage high-risk accounts.
    • Collaborated with cross-functional teams to resolve complex disputes quickly.
    • Implemented new negotiation strategies, reducing average collection time by 30%.
    • Developed strong client relationships, significantly enhancing customer loyalty.
    • Achieved a 95% collection rate, consistently exceeding company quarterly targets.
    • Utilized advanced negotiation skills to recover overdue accounts effectively.
    • Trained and mentored junior agents, boosting overall team performance and KPIs.
    • Received "Top Performer" award for outstanding and cons
  • T
    Retention Agent
    Teleperformance, Cairo
    Apr 2023 - Dec 2025 (2 years 9 months)
    • Exceeded retention targets by 25% through strategic and personalized customer engagement.
    • Developed tailored follow-up strategies to boost long-term customer loyalty.
    • Reduced churn rate by 15% through proactive outreach and account health initiatives.

    • Trained team members on best practices for effective customer retention techniques.
    • Utilized data analytics to identify at-risk customers and intervene with targeted solutions.
    • Achieved formal recognition for outstanding performance in customer retention efforts.
    • Collaborated with sales teams to identify and execute upselling opportunities.
    • Resolved customer issues swiftly, increasing overall retention rates significantly.
  • freelance
    Self Employed
    B
    Beautician/esthetician
    freelance, Self Employed, Beautician (at Home), Master degree in beauty
    Jan 2016 - Dec 2020 (5 years)
    Provided remote skin analyses, customized chemical exfoliation protocols, and tailored botanical treatments. Led high-touch virtual consultations to build client trust, manage account follow-ups, and drive client retention through personalized product regimens. Leveraged expert sales techniques to drive service and product uptake.
Education verified_user 0% verified
  • U
    Beauty Masters
    Ukrainian Beauty Academy
    Jan 2014 - Jan 2019 (5 years 1 month)
    • Completed advanced courses in skincare and makeup artistry.
    • Presented thesis on sustainable beauty practices at a national conference.
    • Conducted research on beauty trends and consumer behavior.
Projects (professional or personal) verified_user 0% verified
  • Verizon
    Sales
    Verizon
    Apr 2023 - Dec 2025 (2 years 9 months)
    Retention specialist