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Dmitry Pashin  new_releases

About

Detail

Customer Support Engineer
Leinster, Ireland
Contact Dmitry regarding: 
work
Full-time jobs
Starting at USD30k/year
Flexible work
Starting at USD30/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Stryker
    IT Site Lead / L3 Support
    Stryker
    Jan 2020 - Aug 2022 (2 years 8 months)
    Responsibilities: Leading and upskilling IT team on site. IT support of individual users and Production. Collaborating and coordinating with different departments in achieving requested objectives. Participating in delivery of various projects including process improvement Creating KB articles covering most of issues. Working towards preventing issues rather than firefighting. Changing IT service approach cutting time in resolution of issues. Applying Lean Six Sigma and Continuous Improvement approach throughout my daily work. Motivating our team to provide the best Customer Experience. Impact Improved efficiency of IT department Reducing costs Improving KPI's Awards Q1 Recognition board - Problem Solving Bonuses for achieving goals
  • Amazon
    TRMS Investigation Specialist
    Amazon
    Jan 2016 - Aug 2017 (1 year 8 months)
    Support the Amazon Payments Europe business. Help the business comply with applicable regulations with relevant company policies and procedures related to anti-money laundering and counter-terrorism financing (AML/CTF), as well as consumer protection and privacy. Work closely with the Amazon Payments Europe Compliance Officer to manage operational compliance issues.
  • Apple
    Support Analyst
    Apple
    Sep 2014 - Nov 2015 (1 year 3 months)
    Apple - Cork - September 2014 to December 2015 My work involved working closely with Business teams across the globe in T2 support of online Sales Training Program, my responsibilities include: Working closely with Regional Business Teams to ensure smooth program roll out. Working with different applications related to Online Learning Platforms. Interacting, with customers worldwide, via email and telephone. Training of new members in support of Tools and Applications we use daily. This position involves facing different tasks on a daily basis, "Out of the box" thinking and the ability to work with data from different sources. It requires a deep knowledge of all applications which are supported and to be able to find solutions for particula
  • Voxpro
    Technical Support with Russian
    Voxpro
    Oct 2013 - Aug 2014 (11 months)
    SUMMARY OF QUALIFICATIONS Excellent in depth knowledge of Google Apps for Business including troubleshooting of:
    ● Google Drive ( docs, tables, sites )
    ● Mail migration from third parties to Google apps and syncing it to mail clients: Apple Mail, Outlook.
    ● Syncing mail, contacts and calendars between various devises ( computers, tablets, phones ) on different OS ( iOS, Windows, Android )
    ● Mail issues troubleshooting ( no delivery, late delivery, messages arriving to SPAM. Retrieving and analysing message headers and log files.
    ● Admin console troubleshooting and adjusting.
    ● Tailoring Google Apps for individual customer according to his/her needs.
    ● Guiding New Google apps customers through initia
  • Lionbridge
    Russian Linguist
    Lionbridge
    Sep 2008 - Sep 2013 (5 years 1 month)
    interpreting to and from English and Russian in Courts, Hospitals and other locales around Ireland
  • T
    Hotel Manager
    The Bell and Salmon Arms Hotel
    Sep 2002 - Aug 2008 (6 years)
    Duties: Confirming Telephone bookings. Accommodating guests needs. Handling cash and balancing the day's receipts. Responsibility for Customer relations. Interviewing and hiring staff. Training Staff.
  • ESW Capital
    Customer Support Engineer
    ESW Capital
Education verified_user 0% verified
  • C
    Lean Sigma Green Belt, Manufacturing Engineering Technology/ Technician
    Cork Institute of Technology
    Jan 2016 - Jan 2017 (1 year 1 month)
  • S
    Bachelor of Veterinary Medicine, Veterinary Microbiology and Immunobiology
    Saratov State Agrarian University named after N.I.Vavilov
    Jan 1993 - Jan 1998 (5 years 1 month)
  • S
    leaving sert, Biology/Biological Sciences, General
    Saratov secondary school
    Jan 1983 - Jan 1993 (10 years 1 month)