Product Owner Finance Domain
Digital Jeevi Solutions Pvt Ltd
Mar 2017 - Sep 2017 (7 months)
Provided support for in-house financial applications and third-party applications for
internal staff and external clients.
• Participated in critical issues and problem management, and followed-up with root cause
analysis of production incidents.
• Produced ad-hoc data restores per customer requests.
• Generated & maintained job-related operational documents & business process diagrams.
• Identified required infrastructure changes & planed for live migration of future projects.
• Acted as a liaison between IT Operations, business users and project teams in resolving
production issues.
• Increased system support efficiency by generating procedures and infrastructure diagrams.