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Diljith Harshan

About

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Turning Complex Systems into Clear User Journeys | Lead Technical Writer | AI & API Documentation
Thiruvananthapuram, Kerala, India

Contact Diljith regarding: 
Flexible work
Starting at USD20/hour

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Résumé


Jobs verified_user 0% verified
  • Derayah Financial
    Senior Technical Writer
    Derayah Financial
    Oct 2025 - Current (10 months)
  • apexanalytix
    Technical Writer
    apexanalytix
    Mar 2024 - Jul 2025 (1 year 5 months)
    Develop comprehensive documentation that meets organizational standards. Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success. Integrated artificial intelligence into daily technical writing workflows, improving documentation quality and productivity. Researched and evaluated AI platform infrastructure and features from a Product perspective to enhance documentation and product support. Create and maintain detailed release notes for each software iteration. Produce high-quality user manuals, how-to guides, and FAQs. Evaluate current content and develop innovative approaches for improvement. Research, outline, write, and edit new and existing content, working cl
  • Pfizer
    Technical Writer Consultant
    Pfizer
    Oct 2021 - Mar 2024 (2 years 6 months)
    Write API documentation for API users, such as API reference docs and developer guides. Keep emphasis on documentation that is technically accurate and brings clarity for even complex processes. Review documents written by developers / PMs for a particular API and suggest changes / seekclarity to externalize the same documents. Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers. Develop and use all types of content types (workflows / process schematics / instructional videos /developer consoles) to simplify the user’s understanding of the Open API’s. First to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the
  • UST Global
    Technical Analyst
    UST Global
    Jan 2019 - Oct 2021 (2 years 10 months)
    Analyzing Technical Documentation wherever required in the organization Managing Proposals and its adherence to global standards, in terms of language and presentation Analyzing documentation requirements for clients Leading ongoing reviews of business processes and developing optimization strategies Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Analysed business requirements and made changes accordingly in appropriate documents Created API documentation for end-user and internal teams Assisted Risk Management team in identifying and documenting the Business Continuity Plan for product sui
  • Finastra
    Technical Communications Specialist
    Finastra
    Jan 2015 - Jan 2019 (4 years 1 month)
    Providing User Documentation for various banking products of company. Preparing and Proof-Reading Release Notes Completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology Created user documentation for various materials, including how-to guides and instruction manuals Creating Implementation Documentation for Internal Teams Coordinate with Development and Testing team to ensure correct workflow Meet with stakeholders to clarify information regarding the product Performing Standard Review for various product related Knowledge Base articles Collaborated with specialists in other disciplines, including engineers, product management, instructional design, and support in development of
  • Lionbridge
    Technical Author
    Lionbridge
    Aug 2012 - Aug 2013 (1 year 1 month)
    User documentation in aerospace technical publications standards and working process Analyzing Engineering Drawings, Layout, Views, Symbols, Detailed Views, Cross Sectional Views Process familiarization for maintenance manuals creation/revision
  • Syncfusion
    Technical Writer
    Syncfusion
    Mar 2014 - Dec 2014 (10 months)
    Creating User Guide Documentation and compiling in Doc to Help Providing content to the Development and Testing team Helping in providing creative content for the UX Team Assistance in Marketing of company product by creative advertisements Aided in indigenous language development to the employees at office
  • AIR INDIA LIMITED
    Document Specialist
    AIR INDIA LIMITED
    Jan 2010 - Jan 2011 (1 year 1 month)
    Document controlling of Manpower Planning Documents Updating Aircraft evaluation, documents Managing changes in Infrastructure Planning Documents Evaluation of IT enabled services documents such as Passenger Services System, Crew Management System, MRO ERP, CRM, OCC Applications and Office Automation Applications etc.
Education verified_user 0% verified
  • Indian Institute Of Business Management And Studies
    Master of Business Administration - MBA, Business/Corporate Communications
    Indian Institute Of Business Management And Studies
    Jan 2019 - Dec 2020 (2 years)
    Studied about developing and implementing effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction. Analysed the need for building and maintaining a solid partnership with assigned internal clients to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals. Researched about understanding key business challenges, customer behavior, target audiences, competitive activity, and environmental factors that impacts programs within the business and assigned departments.
  • R
    Bachelor of Commerce - BCom, Business/Commerce, General
    Rabindranath Tagore University formerly known as AISECT University
    Jan 2018 - Dec 2021 (4 years)
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    GVHSS ANGADICAL SOUTH
    GVHSS ANGADICAL SOUTH