Customer Service Representative Healthcare Account Billing Specialist
Teleperformance Sucat Philippines
Feb 2024 - Apr 2025 (1 year 3 months)
As a Customer Service Representative specializing in Healthcare Account Billing, I was responsible for addressing patient inquiries and resolving billing issues efficiently, ensuring a high level of satisfaction. I maintained accurate records of patient transactions and concerns, utilizing Microsoft 365 to streamline documentation and communication processes. Additionally, I took personal responsibility for managing patient and client concerns, fostering a supportive environment that prioritized their needs.