Diemar Geronimo

Diemar Geronimo

About

Detail

User Access Management / Applicant Support Quality Assurance Specialist/ Customer Support
Philippines
Contact Diemar regarding: 
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Full-time jobs
Starting at USD1k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Finastra
    Technical Support Engineer / TP2 System Monitoring Maintenance
    Finastra
    Jan 2022 - Nov 2025 (3 years 11 months)
    As a Technical Support Engineer specializing in TP2 System Monitoring Maintenance, I was responsible for troubleshooting and resolving issues while providing exceptional customer and client support. My role involved system configuration and deployment, along with thorough documentation and reporting to ensure seamless operations. I created advanced Excel automations utilizing formulas such as VLOOKUP, INDEX-MATCH, and nested logic, and built dynamic pivot tables and dashboards for effective data reporting and visualization. Additionally, I developed Macros and VBA scripts to automate repetitive tasks, applied data validation and conditional formatting for accuracy, and integrated Excel with external data sources like SQL Server and CSV for
  • A
    Applications Support Specialist/UserAccess Management
    Arvato Corp Infosys BPM
    Jan 2016 - Jan 2022 (6 years 1 month)
    As an Applications Support Specialist/User Access Management, I developed process improvements and automation using SQL Server and Microsoft Excel, enhancing operational efficiency. I assisted in designing and implementing upgrades to paperless systems and workflows, ensuring a seamless transition for users. I handled client issues via email, tickets, calls, and chat within SLA, addressing desktop, hardware, software, and access concerns effectively. My responsibilities included managing user access provisioning, conducting quarterly reviews, and performing data reporting and quality checks. I set up and configured computer networks and systems, providing global user access management support for Microsoft and other enterprise systems. Addi
  • A
    Customer Service Representative
    Apac CustomerServices
    Jan 2009 - Jan 2016 (7 years 1 month)
    As a Customer Service Representative, I provided efficient customer support by resolving inquiries and ensuring client satisfaction. My role involved identifying, researching, and qualifying customer claims, which enhanced our service delivery and fostered trust with clients. Additionally, I utilized Microsoft 365 tools to streamline communication and documentation processes, ensuring that all customer interactions were recorded accurately. While my primary focus was on customer support, I also gained insights into lead generation and marketing operations, which allowed me to understand customer needs better and contribute to overall business strategies.
Education verified_user 0% verified
  • AMA Computer College
    Bachelor of Science in Computer Science
    AMA Computer College
    Jan 2001 - Jan 2007 (6 years 1 month)
  • Mapúa Institute of Technology
    Bachelor of Science in Civil Engineer
    Mapúa Institute of Technology
    Jan 1999 - Jan 2000 (1 year 1 month)