D
Diego Torres
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Jalisco, Mexico
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- PCare CoordinatorProve PartnersJan 2025 - Current (1 year 7 months)• Work closely with case managers, processing, and contracting teams to ensure medical treatment is scheduled, completed, and funded promptly. • Oversee 80+ high-priority tasks daily, including appointment scheduling, referral and billing collection with exceptional organizational and time management. • Ensure correct case lifecycle by operating across multiple EHR platforms, CRM systems, and task managers, demonstrating strong time management, attention to detail, and deadline-driven execution. • Oversaw an average of 120 daily tasks to maintain updated case files ensuring appropriate treatment.
Global Care Support CoordinatorSpring HealthMay 2022 - Oct 2024 (2 years 6 months)• Delivered multilingual customer support (English, Spanish, Portuguese), managing 300+ weekly inquiries via phone, email, and chat. • Achieved 100% customer satisfaction by resolving complex issues and ensuring seamless service delivery. • Collaborated with Sales, Marketing, and Product teams to streamline processes and enhance customer experience. • Led monthly Latinx community meetings to promote inclusivity and support within the organization. • Designed templates, materials, and mentored new hires, improving onboarding efficiency and team productivity.- L2 Multilingual Escalations RepresentativeShopeeJan 2021 - Apr 2022 (1 year 4 months)• Spearheaded the launch of Shopee Mexico operations adapting procedures from Portuguese to Spanish. • Oversaw and resolve high-priority cases for merchants and customers, coordinating cross-functional with teams in logistics, listings, and marketing. • Created and implemented training programs for new hires, boosting operational efficiency. • Handled account balance disputes and coordinated cross-team efforts to ensure timely and satisfactory resolutions.