Diego Torres

Account Manager

Growth Now Media

Jan 2025 - Current (1 year 10 months)

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Leveraged CRM

Solar Appointment Setter

Solar Alliance

Dec 2024 - Jan 2025 (2 months)

• Set appointments with salespeople and potential customers.
• Acted as first point of contact and set appointments for prospective clients.
• Resolved customer problems and complaints.
• Operated multi-line telephone system to answer and direct high volume of calls.

F

Solar Appointment Setter

Freedom Forever Solar

Jan 2024 - Dec 2024 (1 year)

• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Acted as first point of contact and set appointments for prospective clients.
• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
• Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
• Utilized CRM system to track and

M

Customer Service Representative

MD Now Urgent Care

Sep 2020 - Dec 2023 (3 years 4 months)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their suc

F

Business Development Coordinator

First Point Digital

Apr 2018 - May 2020 (2 years 2 months)

• Generated new business with marketing initiatives and strategic plans.
• Executed calling campaigns targeting direct end-user prospective accounts.
• Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
• Used SalesForce to handle current portfolio and prospective leads.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• Conducted market research to identify new opportunities and target markets.
• Spoke to C Level Executives.
• Made more than 600 calls a week

B

Customer Service Representative

Baja BizSol

Jun 2017 - Mar 2018 (10 months)

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Improved resolution time with effective problem-solving for customer complaints.
• Maintained up-to-date knowledge of product and service changes.
• Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
• Managed a high volume of emails daily (150+), prioritizing tasks to maintain productivity and efficiency.

H

All Inclusive

Hoteleria, Barceló Karmina

Jan 2011 - Jan 2012 (1 year 1 month)

• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
• Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.

About

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Timeline

Résumé

Diego Torres

About

Detail

Behavioral traits