Diego Terroso

Diego Terroso

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Diego Terroso
Mérida, Extremadura, Spain
Contact Diego regarding: 
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Full-time jobs
Starting at USD9.75/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Boldr
    Customer Experience Specialist
    Boldr
    Nov 2025 - Current (6 months)
    Manage specialized B2B relationships and complex cases using advanced tools (Amazon, Frate). Solve intricate issues through in-depth analysis and detailed problem-solving. Leverage expanded system expertise to deliver comprehensive, high-level resolutions.
  • Caraway Home
    Customer Experience Agent
    Caraway Home
    Oct 2024 - Current (1 year 7 months)
    • Actively listen to customers, empathize with their concerns, and deliver effective solutions via email and chat. Additionally, I utilized Calendly as an internal tool to efficiently organize my schedule between meetings with associates, contractors, and clients, ensuring that I could complete my shift while remaining synchronized with all necessary appointments. I also upheld strict confidentiality regarding product launches and proprietary information, such as manufacturing processes, while assisting customers. This commitment to confidentiality was essential in troubleshooting cookware issues, allowing me to provide the best possible solutions while protecting sensitive company details.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Dec 2023 - Sep 2024 (10 months)
    • Managed a high volume of calls in a dynamic environment, maintaining an average call handling time of 4 minutes. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Additionally, utilized Slack for effective internal communication, facilitating timely client updates on protocols, addressing process-related inquiries, and fostering a collaborative atmosphere among coworkers. Furthermore, employed Google Workspace to share information about new client promotions, enhancing collaboration among team members and floor support. Utilized Google Sheets to maintain a record of performance metrics, allowing for effective comparisons with the CRM tool that measures our KPIs, thereby driving continuous imp
Education verified_user 0% verified
  • E
    Bachelor's Degree
    Escuela Bancaria Comercial
    Feb 2022 - Current (4 years 3 months)