Diego Sanchez Torres
About
Detail
Assistant
Mexico City, Mexico
Contact Diego regarding:
work
Full-time jobs
Starting at
USD1.2k/month
Flexible work
Résumé
Jobs
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Customer SupportFarfetchMay 2026 - Current (6 months)● Managed support for English-speaking premium clients, building strong relationships and delivering an exceptional customer experience in every interaction.
● Analyzed customer needs to provide timely, accurate solutions aligned with organizational policies and internal processes.
● Collaborated cross-functionally with internal teams to coordinate case resolution, improve response times, and ensure customer satisfaction.
● Contributed to enhancing the customer experience through a proactive, results-driven approach focused on building long-term customer relationships.
● Utilized Google Workspace for operational tasks and communication within the organization.- Technician customer careMastercardApr 2023 - Nov 2025 (2 years 8 months)Responsible for managing technical and operational support for B2B clients related to service payments, transfers, deposits, and SPEI transactions, ensuring accuracy, compliance, and timely resolution. Led the implementation of onboarding processes across platforms such as Jira, Salesforce, and internal administrative systems, facilitating the successful integration of clients, vendors, and internal teams. Designed a follow-up and tracking manual that strengthened end-to-end client management and improved operational efficiency. Actively contributed to cross-functional collaboration with Operations, Finance, Onboarding, and Product teams to resolve billing and payment issues, enhance end-to-end processes, and support process standardization
- EArt CuratorExposición: Tula 54Jun 2022 - Current (4 years 5 months)Co-managed an art exhibition in collaboration with artists, overseeing exhibition planning, curatorial coordination, and exhibition design while ensuring successful project execution.
Coordinated project logistics and administrative operations using Google Workspace, supporting scheduling, documentation, and cross-functional collaboration.
Managed the exhibition's Instagram account, developing content and supporting digital communications to increase audience engagement and promote the event. - EArt CuratorExposición: “Esto no es un aguacate”Mar 2022 - May 2022 (3 months)- Exposición artística donde se buscaba mostrar las problemáticas alrededor del aguacate.
- Credit Analyst Support (B2C)American ExpressOct 2017 - Apr 2022 (4 years 7 months)Delivered high-quality financial support to international clients across multiple markets, combining analytical problem-solving with a people-first approach to ensure an exceptional customer experience.
Maintained compliance, analyzed financial information, and managed accurate documentation while collaborating with internal teams to resolve complex cases efficiently.
Took an active role in strengthening team engagement by developing an internal newsletter with updates from global markets and supporting the communication of employee initiatives that fostered collaboration and knowledge sharing.
Education
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- Comunicación y gestión del arte y la cultura, Art/Art Studies, GeneralUniversidad de la Comunicación, S.C.Aug 2018 - Jun 2022 (3 years 11 months)