Diego Sánchez Pérez

Diego Sánchez Pérez

About

Detail

Bogota D.C., Colombia

Contact Diego regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Pizza Hut
    Order taker
    Pizza Hut
    Jan 2022 - Jan 2024 (2 years 1 month)
    In my role at Pizza Hut, I was responsible for taking customer orders, ensuring their accuracy, and performing upselling. Additionally, I would directly forward orders to the restaurant as needed. This role required the use of CRM tools to manage customer information effectively and keep track of orders, which enhanced the overall customer experience and streamlined the order-taking process.
  • L
    Driver manager
    LEANSTAFFING
    Jan 2020 - Jan 2022 (2 years 1 month)
    As a Driver Manager, I was responsible for overseeing the fleet of trucks, ensuring that deliveries were as smooth and efficient as possible. I also coordinated with the recipients to guarantee that the cargo was received properly and addressed any issues that arose during transit. Additionally, my role involved call handling, which was essential for maintaining effective communication with clients. This experience also required the use of CRM tools to keep customers' information organized and track loads efficiently, enhancing our service delivery and customer satisfaction. Furthermore, I utilized email support and chat support daily to communicate with drivers and clients, resolving issues promptly and ensuring seamless operations. My rol
  • A
    Call center agent.
    ATENTO.
    Feb 2018 - Feb 2019 (1 year 1 month)
    At Atento, I worked for BBVA Compass in the bank card department. My responsibilities included handling tasks such as blocking and unblocking cards for customers, managing lost or stolen card reports, and investigating fraudulent transactions. I also handled alerts for suspicious purchases and managed the corresponding tickets for those cases. Additionally, I developed strong communication and problem-solving skills that are directly applicable to email support and order management. I regularly followed up on customer requests, processed information accurately, and coordinated solutions, which are tasks very similar to managing orders and providing support through written communication.
  • P
    English Teacher.
    Passport LLC
    Aug 2016 - Jul 2017 (1 year)
    At Passport, I worked as a teacher for about two years. My responsibilities included conducting classes and administering placement tests to new students in order to determine their appropriate proficiency level and the suitable classes for them
  • C
    Resolution Specialist.
    Convergys.
    Apr 2011 - Apr 2012 (1 year 1 month)
    As a Resolution Specialist, I provided exceptional customer service, technical support, and conflict resolution when required, ensuring the best experience for customers over the phone and effectively retaining them for the company. All these campaigns required strong English skills, which I utilized to communicate clearly and effectively. Additionally, my role involved proactive outreach to customers to offer solutions, follow up on their cases, and ensure satisfaction. This experience helped me develop skills related to outbound sales, such as building trust, understanding customer needs, and presenting suitable solutions, further enhancing my ability to deliver outstanding service.
  • C
    Analysis and statistics.
    CIC, DIJIN.
    Dec 2006 - Sep 2007 (10 months)
    Management and analysis of delinquency, contravention, and operative statistics.
  • M
    Research and Development Technician.
    MAPEI Corporation
    Jun 2003 - Jul 2004 (1 year 2 months)
    Statistical diagnosis, evaluation, and analysis of construction materials. Training staff from different facilities throughout the USA in standards like ISO 90001 and ANSI.
Education verified_user 0% verified
  • Uno
    800 Student Visa.
    Uno
    Jan 2014 - Jan 2015 (1 year 1 month)
  • I
    "Oil Production Technician."
    Instituto Técnico del Petroleo
    Sep 2008 - Mar 2009 (7 months)
  • E
    "Professional Technician in Police service,"
    ESCUELA NACIONAL DE POLICÍA "GENERAL RAFAEL REYES."
    Dec 2005 - Dec 2006 (1 year 1 month)
  • M
    "Industrial Low Lift Truck."
    MAPEI Safety Academy.
    Jan 2004 - Apr 2025 (21 years 4 months)
  • M
    "Quality Management System ISO 9001-2000 Basic Structure and Overview".
    MAPEI Technical Institute.
    Jan 2003 - Jun 2025 (22 years 6 months)
  • M
    Tile Stone installation system, Training program.
    MAPEI Technical Institute.
    Jun 2002 - Jan 2003 (8 months)
  • U
    pure Physics science
    UNIVERSIDAD PEDAGÓGICA Y TECNOLÓGICA DE COLOMBIA.
    Jul 2001 - Dec 2001 (6 months)
  • U
    "Course workshop in management and production of communication media."
    UNIVERSIDAD DE BOYACA.
    Jun 1998 - Jan 1999 (8 months)
  • C
    Primary school, Middle and high school.
    COLEGIO DE BOYACÁ.
    Jan 1994 - Jan 2000 (6 years 1 month)