Diego Sánchez Pérez

Order taker

Pizza Hut

Jan 2022 - Jan 2024 (2 years 1 month)

In my role at Pizza Hut, I was responsible for taking customer orders, ensuring their accuracy, and performing upselling. Additionally, I would directly forward orders to the restaurant as needed. This role required the use of CRM tools to manage customer information effectively and keep track of orders, which enhanced the overall customer experience and streamlined the order-taking process.

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Driver manager

LEANSTAFFING

Jan 2020 - Jan 2022 (2 years 1 month)

As a Driver Manager, I was responsible for overseeing the fleet of trucks, ensuring that deliveries were as smooth and efficient as possible. I also coordinated with the recipients to guarantee that the cargo was received properly and addressed any issues that arose during transit. Additionally, my role involved call handling, which was essential for maintaining effective communication with clients. This experience also required the use of CRM tools to keep customers' information organized and track loads efficiently, enhancing our service delivery and customer satisfaction. Furthermore, I utilized email support and chat support daily to communicate with drivers and clients, resolving issues promptly and ensuring seamless operations. My rol

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Call center agent.

ATENTO.

Feb 2018 - Feb 2019 (1 year 1 month)

At Atento, I worked for BBVA Compass in the bank card department. My responsibilities included handling tasks such as blocking and unblocking cards for customers, managing lost or stolen card reports, and investigating fraudulent transactions. I also handled alerts for suspicious purchases and managed the corresponding tickets for those cases. Additionally, I developed strong communication and problem-solving skills that are directly applicable to email support and order management. I regularly followed up on customer requests, processed information accurately, and coordinated solutions, which are tasks very similar to managing orders and providing support through written communication.

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English Teacher.

Passport LLC

Aug 2016 - Jul 2017 (1 year)

At Passport, I worked as a teacher for about two years. My responsibilities included conducting classes and administering placement tests to new students in order to determine their appropriate proficiency level and the suitable classes for them

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Resolution Specialist.

Convergys.

Apr 2011 - Apr 2012 (1 year 1 month)

As a Resolution Specialist, I provided exceptional customer service, technical support, and conflict resolution when required, ensuring the best experience for customers over the phone and effectively retaining them for the company. All these campaigns required strong English skills, which I utilized to communicate clearly and effectively. Additionally, my role involved proactive outreach to customers to offer solutions, follow up on their cases, and ensure satisfaction. This experience helped me develop skills related to outbound sales, such as building trust, understanding customer needs, and presenting suitable solutions, further enhancing my ability to deliver outstanding service.

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Analysis and statistics.

CIC, DIJIN.

Dec 2006 - Sep 2007 (10 months)

Management and analysis of delinquency, contravention, and operative statistics.

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Research and Development Technician.

MAPEI Corporation

Jun 2003 - Jul 2004 (1 year 2 months)

Statistical diagnosis, evaluation, and analysis of construction materials. Training staff from different facilities throughout the USA in standards like ISO 90001 and ANSI.

Diego Sánchez Pérez

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