IT Service Manager public Remote experience
Save the Children International
Apr 2022 - Current (4 years 5 months)
- Lead the IT hub services located in Colombia to offer several types of IT services to other Save the Children offices in America
Within the context of shared operations project, the IT Hub is supporting the IT operations of countries offices and members of the NGO (such as USA or Mexico). My roles is based in:
• Identify gaps in different business processes and propose to these, some improvement actions.
• Assure the effective delivery of support services for applications, software development and other IT services within the service level agreements.
• Establish processes, procedures and resources (human, technical and financial) to achieve the standardization across the countries.
• Establish closer relationships between different sta